SIA-Licensed Retail Security Officer – Patrol & Protect

Mitie Cleaning & Hygiene Services; Portsmouth; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Flexible benefits platform

Virtual GP service

Salary Finance access

MiDeals discounts

Cycle-to-work scheme

Life cover

Job summary

Mitie Cleaning & Hygiene Services in Portsmouth is seeking a dedicated security professional to safeguard stores and staff. The role requires SIA licences (Frontline/PS), a strong customer-service mindset, and the ability to report clearly and accurately using SMART systems.

You will patrol duties, deter theft, monitor CCTV, and liaise with management and local authorities as needed. A competitive pay package reflects the full-time, permanent nature of the role and Mitie’s commitment to safety

Qualifications

• Frontline security guard, door supervision or close protection SIA licence required.
• Five year check-able employment/education history.
• Experience delivering customer service.
• Excellent verbal and written communication skills.
• Adaptable communication style for diverse groups.
• Able to work in a fast-moving service business.
• Proficient with technology and reporting.
• Attention to detail and high enthusiasm.

Responsibilities

• Protect customers and colleagues from abuse.
• Deter violence and public order offences.
• Patrol store and conduct area checks per site instructions.
• Deterrence of theft and suspicious activities.
• Record incidents using the SMART system and brief management.
• Maintain professional conduct and uniform standards.
• Liaise with store management and police when applicable.
• Complete CCTV monitoring and post-event reviews as required.
• Report all incidents before shift end using SMART.
• Wear and activate BWCCTV per procedures.

Skills

SIA licence (Frontline)

SIA licence (Public Space)

Customer service

Strong communication

Tech literacy

Attention to detail

Adaptive communication

Safe, professional conduct

Education

Five year check-able history

Job description

Mitie Cleaning & Hygiene Services in Portsmouth is seeking a dedicated security professional to safeguard stores and staff. The role requires SIA licences (Frontline/PS), a strong customer-service mindset, and the ability to report clearly and accurately using SMART systems.

You will patrol duties, deter theft, monitor CCTV, and liaise with management and local authorities as needed. A competitive pay package reflects the full-time, permanent nature of the role and Mitie’s commitment to safety