SIA Door Supervisor — Retail Security & Customer Service

Kingdom Services Group Ltd; Greater London; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

Competitive hourly rate of £13.45 per/

Overtime opportunities

Ongoing training and development

Supportive team environment

Career progression opportunities

Job summary

Kingdom Services Group Ltd is seeking a professional SIA Door Supervisor to join the security team at Edmonton Green Shopping Centre in London. You will ensure the safety of visitors, tenants and staff while maintaining a welcoming environment within the centre.

The role is full-time / temp, pays £13.45 per hour, with 30 hours per week and two alternating shifts. The ideal candidate has an SIA Door Supervisor license and strong communication and incident reporting skills.

Qualifications

• Valid SIA Door Supervisor Licence.
• Excellent communication and customer service skills.
• Ability to remain calm and professional in challenging situations.
• Strong observational and incident reporting skills.
• Reliable, punctual, and able to work flexible shifts.
• Basic IT skills for reporting and security systems.
• Ability to work independently and as part of a team.

Responsibilities

• Conduct regular patrols throughout the shopping centre and surrounding areas.
• Maintain a visible security presence to deter crime and anti-social behaviour.
• Provide excellent customer service and assistance to visitors.
• Monitor public areas and respond appropriately to incidents.
• Enforce centre policies, including no-alcohol and designated smoking area regulations.
• Assist with lost children, vulnerable persons, and customer enquiries.
• Support retailers with shoplifting incidents while adhering to company procedures.
• Monitor and report health and safety hazards, defects, fire risks, and security concerns.
• Ensure rear fire exits remain clear and accessible.
• Report all incidents and maintain accurate records.
• Liaise with emergency services and centre management when required.
• Carry out inspections of vacant units, common areas, lighting, and security systems.
• Meet and greet contractors and visitors while maintaining security procedures.

Skills

SIA Door Supervisor

Customer Service

Communication

Incident Reporting

Observation Skills

Teamwork

Flexibility

IT Skills

CCTV Experience

Tools

CCTV

Job description

Kingdom Services Group Ltd is seeking a professional SIA Door Supervisor to join the security team at Edmonton Green Shopping Centre in London. You will ensure the safety of visitors, tenants and staff while maintaining a welcoming environment within the centre.

The role is full-time / temp, pays £13.45 per hour, with 30 hours per week and two alternating shifts. The ideal candidate has an SIA Door Supervisor license and strong communication and incident reporting skills.