Shuttle Driver / Maintenance Team Member

Eclipse Hotels Group; West of England, Greater London; On-site; GBP 12,000 - 21,000; Full time

Benefits offered by this job

Discounted hotel rooms

Employee assistance program

Health plan

Life Insurance

Cashback and discounts

Complimentary meals on duty

Share of service charge

Free parking

Job summary

Eclipse Hotels Group is seeking a Shuttle Driver / Maintenance Team Member for the Holiday Inn Bristol Airport. You will drive guests safely, assist with local hotel knowledge, and help maintain the fleet while delivering a memorable guest experience.

Join a team that values excellent customer service, flexibility for nights, weekends and bank holidays, and opportunities to contribute to high standards across UK hotels.

Qualifications

• Full clean driving licence is required.
• Excellent communication with guests and colleagues.
• Good problem-solving to turn issues into positive outcomes.
• Strong understanding of hotel's local area and services.

Responsibilities

• Deliver great service with professional attention to detail.
• Drive guests safely and promptly to destinations and maintain vehicles.
• Greet guests on arrival and engage with them warmly.
• Provide personal service to rewards guests.
• Maintain upkeep of company vehicles.

Skills

Full clean driving licence

Communication skills

Problem-solving

Local knowledge of the area

Job description

Shuttle Driver / Maintenance Team Member

Eclipse Hotels Group is an international family owned hotel group who are headquartered in West London. Our company's current portfolio includes brands such as Holiday Inn and Holiday Inn Express, located across the UK, Europe and the Caribbean.

Start your journey with us as a Shuttle Driver/ Maintenance Team Member at our Holiday Inn Bristol Airport. You will have the opportunity to join a developing employer who has the passion and drive to deliver first class service and a quality employee experience.

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. We are looking for people who our guests rely on to handle transactions, offer local insights and anticipate every detail for a problem free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location.

Join us and we can offer you benefits such as:

• Discounted Hotel Rooms at 5000+ IHG Hotels worldwide. With 50% off Food and Beverage Services.
• Employee Assistance and Welfare Program.
• Health Plan.
• Life Insurance.
• Cashback and discounts on the leading high street retailers.
• Complimentary Meals on duty.
• Potential Share of Service Charge.
• Free parking.

This is but a small taster of what we would expect in this role:

• Ensure that you deliver a great service, professional attention to detail and personal recognition.
• Drive our guests safely and swiftly and maintain our company vehicle to all required standards.
• Ensure that our guests are greeted upon arrival to our hotel and make time to engage with them.
• Ensure that any of our rewards guests receive a personal service.
• Responsible for the maintenance and upkeep of company vehicles.

What we are looking for:

• Full clean driving licence.
• Communication Skills - Our guests will need to come to you with concerns as well as compliments, so you will need to be easy to talk to.
• Your problem-solving skills will turn issues into opportunities so that every one of our guests leaves with great memories.
• A great understanding of our hotel's local knowledge.
• Flexibility - nights, weekends and bank holiday shifts all come as part of the job!

We are an equal opportunity employer. We believe in recruiting a diverse workforce that promotes inclusive, people focused culture.