Shuttle Driver/ Maintenance Team Member

Eclipse Hotels Group; Lye Cross; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Discounted hotel rooms

Meal on duty

Health plan

Life Insurance

Employee assistance

Free parking

Training & development

Job summary

Start your journey with Eclipse Hotels Group as a Shuttle Driver/ Maintenance Team Member at our Holiday Inn Bristol Airport. You will help guests with arrivals, provide local insights, and ensure a safe, smooth shuttle experience while maintaining the fleet and supporting the maintenance team.

The role offers comprehensive benefits and opportunities for growth within our international hotel group. We value exceptional guest service, adaptability, and a friendly, approachable manner.

Qualifications

• Strong communication and guest-service orientation.
• Problem-solving to turn issues into positive experiences.
• Ability to work nights, weekends and bank holidays.
• Knowledge of local area and hotel amenities is a plus.

Responsibilities

• Deliver great service with professional attention to detail and personal recognition.
• Drive guests safely and swiftly to and from the hotel and maintain vehicles.
• Greet guests on arrival and engage with them to ensure a memorable stay.
• Provide personal service to rewards guests and handle guest concerns with ease.

Skills

Communication skills

Problem-solving

Flexibility

Local knowledge

Friendly demeanor

Education

Full clean driving licence

Job description

• Ensure that you deliver a great service, professional attention to detail and personal recognition.
• Drive our guests safely and swiftly and maintain our company vehicle to all required standards.
• Ensure that our guests are greeted upon arrival to our hotel and make time to engage with them.
• Ensure that any of our rewards guests receive a personal service.
• Responsible for the maintenance and upkeep of company vehicles.
  Full clean driving licence.
• Communication Skills - Our guests will need to come to you with concerns as well as compliments, so you will need to be easy to talk to.
• Your problem-solving skills will turn issues into opportunities so that every one of our guests leaves with great memories.
• A great understanding of our hotel's local knowledge.
• Flexibility - nights, weekends and bank holiday shifts all come as part of the job!
  Eclipse Hotels Group is an international family owned hotel group who are headquartered in West London. Our company's current portfolio includes brands such as Holiday Inn and Holiday Inn Express, located across the UK, Europe and the Caribbean.

Start your journey with us as a Shuttle Driver/ Maintenance Team Member at our Holiday Inn Bristol Airport. You will have the opportunity to join a developing employer who has the passion and drive to deliver first class service and a quality employee experience. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. We are looking for people who our guests rely on to handle transactions, offer local insights and anticipate every detail for a problem free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location. Join us and we can offer you benefits such as:

• Discounted Hotel Rooms at 5000+ IHG Hotels worldwide. With 50% off Food and Beverage Services.
• Employee Assistance and Welfare Program.
• Health Plan.
• Life Insurance.
• Cashback and discounts on the leading high street retailers.
• Complimentary Meals on duty.
• Potential Share of Service Charge.
• Excellent Training & Development.
• Free parking.