Showroom Sales Consultant

Tennial Personnel; Rushmere St Andrew; On-site; GBP 18,000 - 30,000; Full time

Job summary

Tennial Personnel Ltd is seeking a confident Showroom Sales Consultant for a bathroom and tile company in Ipswich. You will deliver excellent customer service, guide customers through the complete sales process from enquiry to order and after-sales feedback, and assist with design ideas and quotes.

Hours: Full-time, five days out of six, Monday to Saturday. 8:00AM–5:00PM (Sat 8:00AM–1:00PM). A weekday off is provided when working Saturdays to maintain balance.

Qualifications

• Previous experience in sales, retail or showroom environment would be advantageous.
• A genuine interest in bathrooms, tiles, interiors or home improvement.
• Flexible and willing to work five days out of six, including Saturdays.

Responsibilities

• Meeting and greeting customers as they enter the showroom with a friendly, professional impression.
• Establishing customer requirements, discussing ideas, budgets and project needs.
• Guiding customers through the full sales process from initial consultation to order completion.
• Advising on bathroom suites, tiles, fittings and related products.
• Assisting with bathroom design ideas and product selection.
• Preparing quotations, processing orders and issuing invoices.
• Booking appointments and coordinating showroom consultations.
• Arranging and coordinating deliveries and keeping customers informed of dates.
• Following up for feedback and maintaining high customer satisfaction.

Skills

Sales experience

Customer service

Showroom experience

Interpersonal skills

Job description

Tennial Personnel are currently recruiting for a confident, customer-focused and enthusiastic Showroom Sales Consultant to join our client, a bathroom and tile company based in Ipswich. This is a full-time temporary position with the potential for a permanent contract following 12 successful working weeks, subject to business requirements.

The successful candidate will play an important role in the day-to-day running of the showroom, delivering excellent customer service and guiding customers through the complete sales process, from their initial enquiry through to order completion and after-sales feedback. This will include discussing customer requirements, providing product advice, designing bathrooms, processing orders and invoices, and arranging appointments and deliveries.

This is an excellent opportunity for someone with a passion for sales, customer service, interiors or home improvement who enjoys working with customers and helping them bring their ideas to life. Previous experience in a showroom, sales or bathroom and tile environment would be advantageous, although a positive attitude, strong communication skills and a willingness to learn are equally important.

Applicants must be flexible and willing to work five days out of six, Monday to Saturday, as weekend availability is an essential part of the role. When a Saturday is worked, a weekday will be given off in lieu.

Hours: Full-time, 5 days out of 6, Monday to Saturday. Monday to Friday: 8:00AM - 5:00PM. Saturday: 8:00AM - 1:00PM, paid as a full day's work. A weekday off will be provided when working Saturday.

Key Responsibilities

• Meeting and greeting customers as they enter the showroom, providing a friendly and professional first impression.
• Establishing customer requirements, discussing their ideas and understanding their budgets, preferences and project needs.
• Guiding customers through the full sales process, from initial consultation to order completion.
• Advising customers on bathroom suites, tiles, fittings, fixtures and other relevant products.
• Assisting customers with bathroom design ideas and helping them select suitable products, styles and finishes.
• Preparing quotations, processing customer orders and ensuring all details are accurate.
• Producing invoices and handling relevant sales administration.
• Booking customer appointments and coordinating showroom consultations where required.
• Arranging and coordinating deliveries, ensuring customers are kept informed of relevant dates and updates.
• Following up with customers to obtain feedback and maintain high standards of customer satisfaction.
• Building positive relationships with customers and supporting repeat business through excellent service.
• Handling customer enquiries, queries and any issues in a professional and helpful manner.
• Maintaining an organised, clean and presentable showroom, ensuring products are displayed to a high standard.
• Keeping up to date with product ranges, features, availability and relevant promotions.
• Working towards sales targets and contributing to the overall performance of the showroom.
• Supporting colleagues with general showroom duties and ensuring the smooth running of daily operations.

Skills Required

• Excellent communication and interpersonal skills, with a confident and approachable manner.
• Strong customer service skills and the ability to build rapport with a wide range of customers.
• Previous sales, retail or showroom experience would be advantageous.
• A genuine interest in bathrooms, tiles, interiors, home improvement or design.
• Strong listening skills and the ability to understand customer requirements and recommend suitable products.
• Good numerical skills and attention to detail when preparing quotations, processing orders and producing invoices.
• Good organisational and administrative skills, with the ability to manage multiple tasks effectively.
• Confident using computers and willing to learn the company's sales and order processing systems.
• A proactive and commercially minded approach, with the confidence to identify sales opportunities.
• Ability to work independently and as part of a team in a customer-facing environment.
• Professional, reliable and enthusiastic approach to work, with good attendance and timekeeping.
• Flexible approach to working hours, with the ability to work Saturdays as part of a five-day working week.

Qualifications Required

• Previous experience in sales, retail, customer service or a showroom environment would be advantageous.
• Experience within the bathroom, tile, kitchen, interiors or home improvement industry would be beneficial.
• Experience using sales, invoicing or order processing systems would be advantageous.
• Any relevant sales, customer service or design qualifications would be beneficial, but are not essential.

Keywords

• Sales
• Bathroom
• Showroom