Showroom Manager

Benchmarx Kitchens & Joinery; Worthing; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Sociable hours

Pension scheme

Staff discounts

Job summary

Benchmarx Kitchens & Joinery in Worthing is seeking a Showroom Manager to lead daily branch operations and maximize sales by coaching a diverse team to deliver exceptional customer service and results. You’ll drive a culture of high standards, oversee CAD designs, coordinate with the warehouse, and collaborate with local Travis Perkins branches to promote our range of kitchens and joinery products.

Strong leadership and a customer-focused mindset are essential.

Qualifications

• Demonstrated capability to lead a team to achieve and exceed sales and profit targets.
• Strong attention to detail, organised, and capable of planning and delegating.

Responsibilities

• Maximise efficiency and success across daily branch operations.
• Coach and manage the team to meet targets through proactive selling and impeccable service standards.
• Oversee CAD designs and support the team with warehouse deliveries, coordinating with local Travis Perkins branches.
• Build trust and collaborate with colleagues to maximise sales and foster a strong culture.

Skills

Team leadership

Sales targets

Customer service

Communication

Planning & organisation

Job description

Job Title: Showroom Manager

Working Hours: Monday - Friday

We are Benchmarx

We’re Benchmarx Kitchens & Joinery, part of the Travis Perkins group since 2006. We’re all about delivering stylish, high-quality kitchens via the tradesperson that cater to all tastes and budgets. With over 150 branches and showrooms, we offer top-tier appliances, worktops, and joinery from leading brands.

What’s it like to be a Benchmarx Manager

• You will maximise efficiency and success across all daily branch operations. As an expert in your branch, you will be confident in coaching and managing your team to ensure targets are met, through proactive selling and impeccable service standards.
• Strong customer relationships and growing, profitable sales is key to our success. You'll support your team to deliver the highest standards when serving customers, understanding and surpassing customers’ needs, upselling to maximise the opportunity before sending them on their way with a smile.
• We keep safety at the heart of everything we do. Maintaining high standards and housekeeping across our branch keeps everybody safe and happy all day, every day.
• You’ll lead all aspects of the branch, from overseeing CAD designs to supporting the team with warehouse deliveries. You’ll work closely with your local Travis Perkins branches, Hire and Managed Services to promote a collaborative approach to customer service and cementing our position at the forefront of the industry.
• This role is about building trust, collaborating with and supporting colleagues, maximising sales, and driving a strong, enduring culture.

You’ll need:

• Demonstrated capability to support a team to achieve and outperform sales and profit targets, supported by strong delivery against role specific KPI’s.
• To be detail-oriented, organised, and determined to achieve results, with a strong focus on planning, execution, and delegating this to a team.
• Great communication skills, to facilitate your credible and confident leadership and outstanding customer service.
• Your approachable, positive personality will shine through, making customers feel valued and building lasting relationships with colleagues. You’ll have customer facing confidence, which means you won’t be afraid to coach your team to hold financial conversations or ask for the sale.
• No Industry Experience Needed: We're looking for transferable skills, a passion for leading teams and driving profitable sales and delivering outstanding customer service.

What’s in it for you?

• Competitive starting salary plus performance related bonus
• Sociable working hours
• Save-as-you-earn & Buy-as-you-earn schemes, a generous pension scheme where contributions increase with service, colleague discounts for our brands and MyPerks discounts at top retailers, restaurants, and more!
• Market-leading induction and onboarding, including CAD training, product knowledge support and acquiring those key sales & service skills to help you succeed.
• Fantastic support network through 1:1 coaching, mentoring, and ongoing technical and skills training to progress your career.
• Wellbeing support to keep you feeling at your best.

We’re proud to be an equal opportunities employer and are committed to building a diverse team. No matter your background, we believe in giving everyone the opportunity to succeed.

If you're offered the role, it will be a conditional offer, subject to a few background checks. These include a basic DBS check, a media search, and a review of your work history for the past 3 years. We do this to ensure we’re keeping both our business and customers safe, and we appreciate your understanding.