Showroom Manager

Visual Comfort & Co.; London; On-site; GBP 55,000 - 65,000; Full time

Job summary

A leading company in luxury home furnishings seeks a Sales and Customer Service Manager in London. You'll lead and develop a customer-centric sales team, ensuring targets are met while upholding company values. This role combines operational leadership with a focus on customer service excellence to drive growth. Ideal candidates will have substantial experience in retail management and a keen eye for design.

Qualifications

• 3+ years of retail or showroom management experience required.
• Experience in luxury home furnishings or lighting industry is a must.
• Ability to lead and motivate a sales team.

Responsibilities

• Hire and manage the sales team to meet targets.
• Ensure compliance with company policies and operational efficiency.
• Maintain showroom attractiveness and manage inventory.

Skills

Analytical skills

Organizational skills

Leadership

Customer service

Creativity

Education

College graduate

Job description

Job Description

Posted Tuesday, June 10, 2025 at 4:00 AM

Build and develop a dynamic customer centric sales and customer service team. Provide sales and operations leadership to ensure sales growth targets and key operational metrics are met while maintaining compliance with companies' core value and policies. Effectively manage the sales team to accomplish monthly, quarterly and annual goals.

Responsibilities:

Employees:

• Hire and manage sales team
• Provide support, coaching and direction to ensure comprehensive understanding of Visual Comfort’s approach to sales, customer service, and showroom operational procedures
• Partner and foster a strong working relationship with Business Development Specialist(s)
• Create and manage a proactive sales and business development approach to target and convert new prospective customers
• Demonstrate and ensure customer service excellence to maximize customer retention
• Utilize and analyze available sales and operations data to drive sales behaviors and priorities
• Lead onboarding and continuous training for staff
• Actively participate in local market networking events
• Work with the Visual Comfort marketing team to identify and develop events in the local market
• Actively support and participate in the sales process and customer interaction both inside and outside of the showroom

Showroom Operations:

• Ensure compliance with all company and showroom policies and procedures
• Maintain a clean and attractive showroom in accordance with our visual standards
• In cooperation with the Visual Merchandising and Operations teams, assist with merchandising and managing the showroom inventory
• Become proficient in and train staff on the company’s point of sale and operating systems - oversee staff compliance with company procedures and operating processes
• Maintain sales floor and all other showroom areas, including stock room, in an organized manner to enhance safety and efficiency
• Coordinate with internal teams to drive successful showroom product resets, build outs, and installations
• Coordinate activities to facilitate shipping and receiving in accordance with established procedures
• Contract appropriate external resources (cleaning crew, maintenance) to support showroom operations - order and maintain office and cleaning supplies
• Ensure showrooms are open and ready for business each day

Communication & Reporting:

• Routinely communicate store status including sales, returns, aging, personnel and request assistance as needed
• Prepare timely monthly reporting in accordance with company requirements
• Ensure accurate showroom inventory, sales reports and bank records

Requirements:

• 3+ years retail or showroom management and sales experience, preferably in the luxury home furnishings, lighting or building materials industries
• Experience in Interior design, custom home building products, luxury home furnishing and/or lighting industry required
• College graduate required
• Ability to lead and motivate others
• Exceptional organizational and follow-up skills
• Ability to work independently as well as be an effective team player
• Ability to maintain a professional demeanor at all times
• Ability to take the initiative to get the job done
• Keen eye for design and creativity
• Ability to prioritize and handle multiple tasks and changing priorities
• Strong analytical and decision-making skills
• Ability to enter data, navigate screens and retrieve data in point-of-sale system
• Ability to handle confidential and sensitive information
• Strong operations skills in a customer-service environment
• Ability to use tools, climb ladders, and safely lift up to 30 lbs.

Compensation Range: 55,000 - 65,000 GBP plus monthly bonus opportunity

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Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, gender identity, or expression, genetic information, or any other legally protected status.