Showroom Host | Receptionist | Front of House

Holdcroft; Stoke-on-Trent; Presencial; GBP 14.000 - 21.000; Jornada completa

Descripción de la vacante

Holdcroft Motor Group in Stoke-on-Trent is seeking a Showroom Host to join our team as the face of the dealership. You will welcome customers, answer inquiries and provide first-class reception support in a busy showroom setting.

Responsibilities include handling calls, assisting with showroom administration, and building positive relationships with customers and colleagues to maintain a welcoming environment. Monday to Friday, 08:30–17:30, 6-month fixed term, £12.71/hour.

Formación

• Excellent communication skills with customers in person and on the phone.
• Professional telephone manner for handling enquiries.
• Previous customer-facing experience in a dealership or retail.
• Confident IT user with Microsoft Office proficiency.
• Strong organisational skills to manage workload efficiently.

Responsabilidades

• Welcoming customers and visitors in a professional, friendly manner.
• Assisting customers with enquiries and ensuring high service standards.
• Developing positive relationships with customers and colleagues.
• Managing incoming telephone calls and directing enquiries to the right departments.
• Assisting showroom administration and handling customer information accurately.

Conocimientos

Communication

Telephone Manner

Customer Service

IT Literacy

Organisation

Herramientas

Microsoft Office

Descripción del empleo

Showroom Host | Receptionist | Front of House

Location: Volvo, Stoke-on-Trent

Salary: £12.71 per hour

Hours of work: Monday to Friday, 08:30-17:30

Duration: 6 month fixed term

Are you a friendly, professional, and customer-focused individual with a passion for delivering exceptional service?

Holdcroft Motor Group is looking for a Showroom Host to join our successful team on Leek Road. This is an exciting opportunity to become the face of our dealership, creating a welcoming and positive experience for every customer who visits us.

Resposiblesible for:

• Creating a Positive First Impression: Welcoming all customers and visitors to the dealership in a professional, friendly, and engaging manner.

• Customer Support: Assisting customers with their enquiries and ensuring they receive the highest standard of service throughout their visit.

• Relationship Building: Developing and maintaining positive relationships with customers and colleagues to support a welcoming dealership environment.

• Reception Duties: Managing incoming telephone calls professionally and directing enquiries to the appropriate departments.

• Administrative Support: Assisting with showroom administration and ensuring customer information is handled accurately.

We are seeking a candidate with:

• Excellent Communication Skills: Strong verbal and written communication skills with the ability to engage confidently with customers.

• Professional Telephone Manner: A friendly and professional approach when handling customer calls and enquiries.

• Customer Service Experience: Previous experience in a customer-facing role with the commitment to delivering outstanding service.

• IT Literacy: Confidence using computer systems and Microsoft Office applications.

• Strong Organisation Skills: The ability to manage workload effectively while maintaining attention to detail.

About Holdcroft

Holdcroft Motor Group is a leading automotive retailer committed to delivering exceptional customer service and building long-term relationships with our customers. We invest in our people, offering real career progression, ongoing development, and a supportive working environment where success is recognised and rewarded.