Weekend Receptionist/Welcome Host

Waylands Automotive Limited; Oxford; Hybrid; GBP 8,000 - 8,500; Part time

Benefits offered by this job

Employee benefits platform

Pension scheme

Life insurance

Job summary

Waylands Automotive Limited in Oxford is seeking a friendly Receptionist/Welcome Host to be the first point of contact for customers at our Volvo dealership. This role goes beyond greeting, focusing on delivering a first-class customer experience with warmth and efficiency.

Duties include greeting and registering visitors, answering calls, handling post, keeping showroom and waiting areas tidy, and supporting showroom operations.

Qualifications

• Excellent communication and a professional manner.
• Well-presented with a friendly, customer-focused approach.
• Ability to work as part of a team and adapt to a busy showroom environment.
• Proficiency with Microsoft Office and related software packages.

Responsibilities

• Meet and greet customers and visitors to the dealership.
• Answer the phone and transfer calls as required.
• Manage post and courier duties.
• Keep showroom and waiting areas clean and well presented.

Skills

Customer service

Team player

Communication skills

Professional manner

MS Office

Tools

Microsoft Office

Job description

We are looking for a customer focused Receptionist/Welcome Host to join our busy Volvo dealership in Oxford.

This role is more than meeting and greeting or answering the telephone. You are often our customer’s first impression of Waylands, and as such we’re looking for someone who takes pride in delivering a first-class customer experience. Our preferred candidate will bring personality, warmth and efficiency to the role.

Duties will include:

• Meeting, greeting and registering customers and visitors to the dealership, including offering refreshments.
• Answering the phone and transferring calls accordingly.
• Post and courier management.
• Ensuring the housekeeping and cleanliness of the showroom and waiting areas is excellent, reporting any issues to a manager.

About you:

• You should be well presented.
• You should be a team player.
• You must have excellent communication skills and a professional manner.
• You should be comfortable using Microsoft Office and related software packages.
• Preferably have enough flexibility to cover holiday and sickness with other showroom hosts.

Salary, Hours and Benefits:

• Salary: £8,261.50 per annum.
• Hours: Saturday 8:30am to 5:00pm and Sunday 11am to 4pm (12.5 hours per week).
• A pro-rata percentage of 31 days holiday per year (including Bank Holidays)
• Benefits platform with employee support programme
• Discounted rates of vehicle parts and servicing
• Opportunities for training and career progression
• Contributory pensions scheme for eligible staff
• Life insurance of 3x salary

Why Waylands?

Waylands are an independent family-owned car dealer. Our company value “our people are at the heart of our success” was demonstrated recently when we won the AM Dealer Group of the Year award for an unprecedented sixth year running.

Our commitment to providing the highest quality service and the confidence and pride we have in our company are the reasons for our glowing reputation which we have earned through many years of hard work.

We like to grow our own talent. We love promoting people and offer a range of development and training. We recruit talent over experience.

We are committed to building a diverse workforce. We hire great people from a wide variety of backgrounds, because diverse views and ideas make our company stronger.