Showroom Host/Receptionist

Marshall Motor Group; Fernhill; On-site; GBP 14,000 - 18,000; Part time

Benefits offered by this job

Life insurance

Pension scheme

Discounts on car purchase

Exclusive perks & lifestyle perks

Referral bonuses

Tailored training

Job summary

Marshall Volkswagen Gatwick is recruiting a Part-Time Receptionist on 25 hours per week, 1pm-6pm, at Gatwick. You will be the friendly face greeting guests, answer calls and support the team to ensure smooth daily operations.

The role offers a pathway for growth within Marshall Motor Group and a focus on delivering exceptional customer experiences. We value a customer-centric, can-do attitude and pride in professionalism.

Qualifications

• Customer-centric attitude with a can-do approach
• Clear communication skills in person and on the phone
• Basic IT skills and organisational ability
• Pride in delivering a positive guest experience

Responsibilities

• Welcome customers and visitors professionally
• Manage inbound calls and direct queries
• Keep reception areas tidy and presentable
• Support light admin and occasional customer service tasks

Skills

Customer service

Clear communication

Basic IT skills

Organisation

Job description

Part-Time Receptionist

Marshall Volkswagen Gatwick National Minimum Wage; 25 days' annual leave + bank holidays (increases with service); Life assurance & pension scheme; Discounts on car purchase, servicing & more; Access to exclusive shopping and lifestyle perks.

Part-time | 25 hours per week | Monday-Friday 1pm-6pm

Be the face of Volkswagen Gatwick. Welcome every guest like they're part of something special - because they are. We believe every journey starts with a great first impression, and that's where you come in. As our receptionist, you'll be the warm, friendly voice and face that sets the tone for every customer experience. From greeting guests to supporting the team behind the scenes, your role helps keep everything running smoothly.

We want to hear from people with a customer‑centric, can‑do attitude who are ready to drive their career - and our company - forward.

Responsibilities

• + You’ll welcome all customers and visitors with professionalism and warmth
• + You’ll manage inbound calls and direct queries appropriately
• + You’ll keep reception areas organised and presentable
• + You’ll support with light admin and occasional customer service tasks

Skills & Qualities

• + Someone friendly, with a confident approach to customer service
• + Someone with clear communication skills, in person and on the phone
• + Someone with basic IT skills and an eye for organisation
• + Most importantly, someone who takes pride in delivering a positive experience for every customer, every time.

At Marshall Motor Group, we're proud to represent over 25 leading car, van, truck and motorbike brands across more than 130 stores in England. We're also part of the Constellation Automotive Group, home to some of the most well-known brands in the automotive industry, including webuyanycar, cinch and BCA. Our team is over 4,000 strong and receives excellent pay packages and fantastic benefits in an environment centred around integrity, respect and innovation.

What we offer you for your commitment to us?

• + Full tailored training: A selection of digital learning, including mandatory modules to prepare you for your role and optional content for your ongoing development.
• + Career development: Ongoing manufacturer training and development pathways across the Group.
• + Financial security: Life insurance and a contributory pension scheme.
• + Exclusive perks: Discounts and rewards via a dedicated employee platform.
• + Referral bonuses: Up to £2,000 for successful referrals.

At Marshall Motor Group, our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees. This includes promotion and training, and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.