Showroom Host

Harvey Jones; Birmingham; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Showroom Host to act as a Brand Ambassador, enhancing the client experience in their showroom. This role is vital for optimizing showroom operations and ensuring that clients receive exceptional service. As a Showroom Host, you will engage with clients, manage showroom presentation, and facilitate effective communication between clients and designers. The ideal candidate will possess strong organizational skills, a confident demeanor, and a passion for delivering outstanding customer service. Join a dynamic team dedicated to crafting bespoke kitchens that clients cherish for years to come.

Qualifications

• Experience in a client-facing role is preferred.
• Strong organizational skills and ability to manage multiple projects.

Responsibilities

• Manage client communication and showroom diary for sales cover.
• Ensure showroom upkeep and compliance with health & safety standards.
• Provide a warm welcome to potential clients and support their journey.

Skills

Client Engagement

Organizational Skills

Rapport Building

Problem Solving

Communication Skills

Job description

4 days ago Be among the first 25 applicants

This range is provided by Harvey Jones. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Full-time: Monday to Saturday (on rotation), 10am-6pm

About Us:

For over 40 years, Harvey Jones has hand-built more than 20,000 bespoke kitchens, delivering furniture our clients are proud to use and have in their homes. We are passionately dedicated to always exceeding client expectations by inspiring, designing, and crafting premium handmade kitchens that will forever be loved. As a growing company with 27 showrooms across the UK and plans to open more, our award-winning ranges and projects are regularly featured in magazines, newspapers, and design websites.

Role Overview:

As a Showroom Host, you are a Brand Ambassador, supporting the Harvey Jones client journey in your showroom. Your role is crucial in optimizing showroom coverage, both in person and through facilitating Designers' and Design Assistants' diary management. You will deliver first-class engagement and rapport building, leading to booking time for Designers' Discovery sessions from both walk-in leads and telephone inquiries. This role enables Kitchen Designers to dedicate maximum time to sales and design activities while ensuring the production, procurement, and installation functions work with specifications that support a right-first-time approach, minimizing error, remedial cost, and delay.

Duties and Responsibilities:

Showroom Upkeep and Maintenance:

• Ensure health & safety compliance.
• Manage stock stationery orders and monitor supplies.
• Maintain showroom presentation, including visual props.
• Oversee cleaner’s management and maintain the showroom maintenance checklist.

Administration Duties:

• Manage client communication, filing, and petty cash.
• Handle showroom diary management to ensure sales cover.
• Meet and greet walk-in prospective clients in the absence of a sales designer, following the training provided.
• Issue reports to different functions/management as requested and ensure they are recorded in the appropriate communication channel (e.g., KPIs of the role and petty cash management).

Client Engagement:

• Provide a warm welcome to potential clients when no Kitchen Designer is present or available.
• Ensure conversations align with company brand guidelines and support the onward client journey.
• Calling customers who have requested a brochure to qualify their interest and potentially a Discover session with a sales Designer.

Person Profile:

We are looking for unique individuals at Harvey Jones, ideally with previous experience in a client-facing role. You will need to be able to build rapport, listen to customers’ needs, and inspire confidence in the Harvey Jones brand. You should have excellent organizational skills, the ability to plan ahead.

You should be:

• Well-presented, articulate, and confident in conversing with high-spending customers.
• Able to build rapport and identify selling opportunities while inspiring confidence and influencing decisions.
• Ambitious and self-motivated, a real go-getter.
• Willing to adhere to and follow company processes.
• Highly organized, able to manage multiple projects.
• A strong problem solver who can think outside the box to create solutions.
• In possession of a driver’s license and own vehicle (depending on the showroom location).
• Available to work Saturdays.

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Other duties may be assigned, and the job description will be reviewed and updated as the needs of the business evolve.

Seniority level

Entry level

Employment type

Full-time

Job function

Design, Art/Creative, and Information Technology

Industries

Consumer Services