Showroom Experience & Operations Lead (Fixed-Term)

Knoll Inc.; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

MillerKnoll London is seeking a Showroom Operations Coordinator on a fixed-term contract ending in Spring/Summer 2027. The role focuses on high-quality operational, administrative, facilities and coordination support to keep the showroom safe, efficient and aligned with MillerKnoll standards.

You will manage daily opening/closing, space upkeep, supplier coordination and showroom readiness while contributing to continuous improvement and client experience.

Qualifications

• Excellent organisational and time management skills.
• Strong attention to detail with ownership and accountability.
• Clear and professional communication with colleagues, stakeholders, suppliers and contractors.
• Proactive, practical and solutions-focused approach to problem solving.
• Strong interpersonal skills and ability to work effectively across teams.
• Good knowledge of Microsoft Office, particularly Outlook, Excel, Word and Teams.
• Ability to maintain accurate records, trackers and operational documentation.
• Flexible and adaptable, with a continuous improvement mindset.

Responsibilities

• Open and close the showroom in accordance with established procedures, ensuring the space is secure, operational and ready for business.
• Conduct regular walkthroughs of showroom and office areas, ensuring high standards of presentation, functionality and safety are maintained.
• Identify and assist with resolving or escalating issues affecting furniture, lighting, technology, facilities, cleanliness or the overall employee and client experience.
• Ensure meeting rooms, shared spaces and operational areas are appropriately prepared and maintained.
• Support showroom preparation for client meetings, events, tours and other business activities.
• Coordinate deliveries, collections, couriers and the movement of materials throughout the showroom.
• Support furniture moves, product changes, mock-ups, installations, relocations and showroom refreshes.
• Maintain operational logs, checklists and trackers and follow up outstanding actions.
• Support the implementation and continuous improvement of showroom operating procedures and global standards.
• Support the maintenance of an environment that reflects MillerKnoll's design, brand and customer experience expectations.

Job description

MillerKnoll London is seeking a Showroom Operations Coordinator on a fixed-term contract ending in Spring/Summer 2027. The role focuses on high-quality operational, administrative, facilities and coordination support to keep the showroom safe, efficient and aligned with MillerKnoll standards.

You will manage daily opening/closing, space upkeep, supplier coordination and showroom readiness while contributing to continuous improvement and client experience.