Showroom Experience Lead: Client Engagement & Hospitality

MillerKnoll; Worcester; On-site; GBP 42,000 - 56,000; Full time

Job summary

MillerKnoll seeks a Showroom Experience Manager to lead client engagements at our flagship showroom, ensuring seamless onsite and virtual experiences aligned with our brand. You will oversee the CEE team, coordinate with Sales and operations, and drive hospitality excellence to elevate the client journey.

Ideal candidates bring 3–5+ years in client experience or hospitality, strong hosting skills, and a proven track record of cross-functional collaboration in fast-paced environments.

Qualifications

• 3–5+ years of experience in client experience, hospitality, event strategy, marketing, or related disciplines.
• Demonstrated experience managing complex, high-visibility client engagements across multiple stakeholders.
• Prior experience providing team oversight, coaching, or informal leadership preferred.

Responsibilities

• Lead day-to-day planning and execution of onsite and virtual client engagements, ensuring experiences are seamless, memorable, and strategically aligned.
• Oversee and curate agendas, storytelling, tours, and immersive elements tailored to specific client and business objectives.
• Manage showroom experience scheduling and meeting room utilization.
• Lead the team responsible for hosting and hospitality logistics, including room setup, food and beverage displays, and post-engagement reset.
• In partnership with Sales, facilitate client engagements to ensure an exceptional end-to-end experience.
• Ensure engagements reflect MillerKnoll’s brand, experience standards, and design leadership.

Skills

Client focus

Hospitality

Communication

Facilitation

Coaching

Scheduling

Organization

Analytics

Collaboration

Professionalism

Education

Bachelor’s degree in Business, Marketing, Communications, Hospitality, Design

Job description

MillerKnoll seeks a Showroom Experience Manager to lead client engagements at our flagship showroom, ensuring seamless onsite and virtual experiences aligned with our brand. You will oversee the CEE team, coordinate with Sales and operations, and drive hospitality excellence to elevate the client journey.

Ideal candidates bring 3–5+ years in client experience or hospitality, strong hosting skills, and a proven track record of cross-functional collaboration in fast-paced environments.