Shopping Centre Operations Manager

Foundation Recruitment; Dorchester; On-site; GBP 30,000 - 60,000; Full time

Job summary

An exciting opportunity awaits for a facilities management professional to lead operations at a prominent shopping centre in Dorchester. This role is perfect for someone passionate about enhancing customer satisfaction and operational efficiency. You'll be part of a close-knit team, overseeing contractor management and ensuring compliance with safety regulations. With a reputation for excellence in the community, this established business offers a unique chance to make a significant impact while developing your career further. If you're ready to take your skills to the next level, this position is your next big step.

Qualifications

• Proven experience in facilities management and contractor oversight.
• Strong background in customer service, preferably in retail.

Responsibilities

• Oversee facility and contractor management for operational success.
• Ensure compliance with Health & Safety regulations.

Skills

Customer Service

Operational Knowledge

Contractor Management

Communication Skills

Teamwork

Budget Management

Education

IOSH Qualification

Job description

Are you experienced in facilities management with a strong background in customer service? Ready to take your career to the next level? We have an exciting opportunity for you to lead the operations of a well-established shopping centre in the heart of Dorchester, the County town of Dorset. If you’re passionate about making a direct impact on the centre’s operational success, this role could be your next big step.

What You’ll Be Doing:

1. Overseeing all facility and contractor management in both hard and soft services.
2. Liaising with tenants and internal stakeholders to ensure the highest levels of customer satisfaction.
3. Playing a key role in the senior management team to achieve optimum success.
4. Ensuring strict compliance with Health & Safety regulations.

Why Explore This Role:

1. The centre has built a fantastic reputation among the local community, with its diverse mix of businesses, high quality residential apartments and exciting events programme.
2. Opportunity to work within an established business and close-knit team.
3. Leave a lasting impact on the staff, tenants, and visitors by ensuring operational efficiency.
4. Deputise for the Centre Manager in their absence, therefore opportunity to upskill and progress in your career.

To Be Successful, You Will Need:

1. Proven operational knowledge and contractor management experience.
2. Experience in a customer-facing environment, with a preference for retail experience.
3. IOSH qualification is preferred.
4. Confidence, teamwork, and excellent communication skills.
5. Budget management experience.

If you are interested in finding out more, please send your CV to [e-mail].