Shopping Centre Operations Manager

Foundation Recruitment; Exeter; On-site; GBP 45,000 - 50,000; Full time

Job summary

A leading property management company seeks an Operations Manager for a prestigious shopping centre in Exeter. You'll oversee contractors, ensure exceptional customer service, and work closely with the management team. This role offers career progression within the exciting field of shopping centre management.

Qualifications

• Hands-on, customer-facing experience in retail.
• Knowledge of Health & Safety protocols - IOSH certified preferred.
• Energetic, enthusiastic personality with strong organizational skills.

Responsibilities

• Oversee soft service contractors including cleaning, security, and car park.
• Deliver high-quality customer service to tenants and customers.
• Engage with management team to ensure KPIs are met.

Skills

Customer Service

Health & Safety Knowledge

Leadership

Education

IOSH Certification

Job description

Operations Manager – Exeter, Southeast England

Overview

Are you a manager in a customer-facing environment?

Do you want to take the next step in your career and enter the wide world of Placemaking?

You could be the new Operations Manager! Join the team at an established Shopping Centre and estate, working for an esteemed Property Manager, on the lovely southwest coast.

What you’ll be doing…

• Overseeing the soft service contractors such as the cleaning, security, and car park, for the entire estate.
• Delivering high-quality customer service to both tenants and customers, working closely with both.
• Working as part of an established management team and engaging with the large team on site, ensuring KPIs are met.

Why explore this role?

• The chance to enter the world of shopping centre management, with the possibility of progression.
• You will be a member of the duty management team and experience the responsibility of running the centre.
• You will work alongside the Hard Services manager, and you will have the opportunity to work collaboratively across the shopping centre with exciting projects.

To be successful you will need…

• To have existing hands-on, customer-facing experience, in retail preferably.
• Knowledge of Health & Safety protocols – IOSH certified preferred.
• An energetic personality, with enthusiasm and passion for the role, while being hardworking and organised throughout, and able to lead the team when necessary.

The budget is £45,000 to £50,000 basic salary, depending on experience.

If the role intrigues you and you would like to learn more about it, please apply directly or email your CV to [e-mail]