Shop Supervisor

Sue Ryder; West Kilbride; On-site; Part time

Job summary

Join a leading charity retailer making a difference in the community! As a Shop Supervisor, you will leverage your retail experience to drive sales and inspire a team dedicated to supporting those in need. This role offers a unique opportunity to contribute to a vital cause while enjoying a supportive work environment. With competitive benefits and a commitment to inclusivity, you will be part of a team that values your contributions and fosters personal and professional growth. If you're passionate about retail and want to make a meaningful impact, this is the perfect role for you.

Benefits

27 days holiday (rising to 33)

Company pension scheme

Staff discount with retailers

Refer a Friend scheme - £250

Access to Employee support programme

Enhanced maternity, paternity, adoption pay

Employee Networks for diversity

Additional holiday for length of service

Qualifications

• Proven retail experience with a focus on customer service and sales.
• Ability to lead and motivate a team effectively.

Responsibilities

• Drive sales and achieve targets while providing excellent customer service.
• Lead a team and manage stock processes to ensure effective merchandising.

Skills

Retail Experience

Customer Service Skills

Team Leadership

Sales Target Achievement

Tools

Epos System

Job description

Shop Supervisor
Sue Ryder Charity shop, Unit 37 to 38 Stretford Mall, Chester Road, Stretford, Manc. M32 9BD
15 hours per week over 7 days
£11.59 per hour + rewards & Benefit Scheme - From 1st April in line with the new NLW salary will increase to a minimum of £12.21

Be there when it matters.
Winners of the Employer of the Year for the People in Retail Awards 2023 – Retail Bulletin.

Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people's homes and in the community. We are here to make sure that everyone approaching the end of life or living with grief can access the support they need.

As a member of the retail team, you’ll be helping us inspire communities to provide more care for more people through innovating and collaborating on ways to reduce, reuse and recycle. You will also be contributing to drive up the income that generates the vital funds necessary to keep our care and support services running.

We understand our people are our most important asset and work hard to make sure you feel valued and included as part of a team. In retail most work every weekend, our managers mainly work only 1 in 2. We don't expect our teams to work past 5.15 in most of our shops. The earliest we start is 8.45am. We have every Christmas Eve, Christmas Day, and Boxing Day off.

New shop opening 2025. The new shop will be located in the shopping Mall at Stretford precinct. The shop will be a £3 and under store, with lots of great bargains with fashion / accessories / men's / Bric / home ware.

Do you have retail experience with excellent customer service skills? Would you love to use your retail knowledge and experience for an important cause? If so, come assist and support our Shop Manager to run our Stretford shop and contribute to the work we do across Sue Ryder!

Responsibilities:

1. Using your skills and retail experience to help drive business, push sales, and achieve targets.
2. Help to lead a team to deliver great customer service to our donors and customers.
3. Work with the local community to generate sufficient donated stock to drive sales.
4. Help to recruit, train & retain a volunteer team, who'll look to you and the shop manager for leadership and guidance.
5. Set high standards of merchandising and housekeeping, ensuring you and your team's health and safety is a priority.
6. Help to manage effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times.
7. Act as a brand ambassador for Sue Ryder, supporting in-store campaigns to promote the brand and national fundraising initiatives.
8. Help to manage an effective stock process through the Epos operation.

Competitive Benefits Package:
- 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
- Company pension scheme
- Staff discount with thousands of retailers
- Refer a Friend scheme - £250 payment
- Access to Employee support programme
- Enhanced maternity, paternity and adoption pay
- Employee Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, Women and Non-Binary Individuals
- and lots more. Please visit our careers website for the full list.

Closing date: 20th Feb
Interview date: 27th Feb

We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and continue to make Sue Ryder a great place to work, and attract and recruit the best, most diverse workforce possible. We are particularly interested in increasing applications from the global majority, LGTBQIA+ and people with disabilities as they are currently underrepresented in our organisation.

If you want more than just a job, we want you. Join the team and be there when it matters.