Restaurant Shift / Floor Manager

Tim Hortons UK & Ireland Ltd.; Falkirk; On-site; Full time

Job summary

An established industry player is seeking a dynamic Restaurant Shift / Floor Manager to lead a passionate team in delivering exceptional customer service. This role offers a competitive salary and growth opportunities in a fast-paced restaurant environment. Ideal candidates will have prior experience in restaurant management, strong leadership skills, and a commitment to customer satisfaction. Join this exciting journey as the company expands its presence in the UK, and be part of a team that values your contributions and supports your career development.

Qualifications

• Strong leadership and team player skills in a fast-paced environment.
• Excellent communication and customer service focus.

Responsibilities

• Lead by example in customer service and staff management.
• Manage sales trends and ensure compliance with health & safety standards.

Skills

Customer Service

Leadership

Communication Skills

Team Player

Flexibility

Education

Experience in Restaurant Management

Knowledge of Food Hygiene

Job description

Join to apply for the Restaurant Shift / Floor Manager role at Tim Hortons UK & Ireland Ltd.

Salary: £12.82 + Bonus Scheme

Want to be part of something incredible?

Tim Hortons has an ever-growing presence in the UK, and we need great people like you to join us!

Are you an outgoing individual, looking to move into Management, with experience in restaurants, quick service, or coffee shops?

Tim Hortons is a part of Canada's fabric with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We are expanding in the UK with plans to open hundreds of new restaurants over the next 10 years.

We prioritize customer satisfaction and are looking for outgoing Restaurant Shift / Floor Managers to join our team on a permanent basis. In return, you will receive a competitive salary, growth opportunities, and a chance to build a rewarding career.

To succeed in this role, you should be a strong leader and a positive team player with previous experience in the Restaurant & Customer Service sector within a fast-paced environment. Excellent communication skills, customer focus, and flexibility to work various shifts (including early mornings, afternoons, evenings, and weekends) are essential.

If you are passionate about leading a dynamic team, committed to customer satisfaction, and have a keen interest in coffee, we would love to hear from you.

Key Responsibilities

• Customer Service: Lead by example, prioritize customer experience, ensure efficient staff scheduling, and conduct store visits from the customer's perspective.
• People: Encourage feedback, provide performance reviews, foster a respectful team environment, and manage performance issues in collaboration with HR.
• Driving Sales: Understand sales trends, ensure proper merchandising, coach staff on upselling, and seek continuous improvement based on employee incentives.
• Operations: Manage KPIs such as sales, staff turnover, food safety, and health & safety standards. Oversee stock management, equipment maintenance, opening/closing procedures, and restaurant cleanliness.
• Health & Safety: Ensure compliance with safety protocols, report incidents promptly, and maintain a safe working environment.

Key Requisites

• Experience in restaurant management or similar roles.
• Flexible, disciplined, and team-oriented approach.
• Knowledge of food hygiene and safety standards.
• Ability to handle customer complaints professionally.
• Strong numeracy and literacy skills.

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industry: Restaurants