Shop Manager

Sue Ryder; West Kilbride; On-site; Full time

Job summary

An established charity retailer seeks a proactive Shop Manager to lead a vibrant team in a new store opening in 2025. This role offers the chance to inspire communities while driving sales and managing a dedicated group of volunteers. With a focus on customer service and community engagement, you'll ensure the shop meets high standards and generates vital funds for care services. Enjoy a supportive environment that values your contributions, along with competitive benefits including generous holiday, pension schemes, and employee support programs. If you're ready to make a difference and lead with passion, this is the opportunity for you.

Benefits

27 days holiday rising to 33

Company pension scheme

Staff discount with retailers

Refer a Friend scheme - £250

Enhanced maternity, paternity, and adoption pay

Access to Employee support programme

Employee Networks for diversity and inclusion

Qualifications

• Proven experience in retail management with a focus on charity shops.
• Strong leadership skills to manage a large team of volunteers.

Responsibilities

• Drive business and sales while achieving targets.
• Lead the team to deliver exceptional customer service.
• Manage stock processes and merchandising standards.

Skills

Retail Management

Team Leadership

Customer Service

Commercial Awareness

Financial Administration

IT Administration

Education

Experience in Retail Management

Tools

Epos System

Job description

Shop Manager
Sue Ryder Charity shop, Unit 37 to 38 Stretford Mall, Chester Road, Stretford, Manc. M32 9BD
37.5 hours per week over 7 days
£11.79 per hour + rewards & Benefit Scheme - From 1st April in line with the new NLW salary will increase to a minimum of £12.21

Be there when it matters.
Winners of the Employer of the Year for the People in Retail Awards 2023 – Retail Bulletin.

Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people's homes and in the community. We are here to make sure that everyone approaching the end of life or living with grief can access the support they need.

As a member of the retail team, you’ll be helping us inspire communities to provide more care for more people through innovating and collaborating on ways to reduce, reuse and recycle. You will also be contributing to drive up the income that generates the vital funds necessary to keep our care and support services running.

We understand our people are our most important asset and work hard to make sure you feel valued and included as part of a team. In retail, most work every weekend; our managers mainly work only 1 in 2. We don't expect our teams to work past 5.15 in most of our shops. The earliest we start is 8.45am. We have every Christmas Eve, Christmas Day, and Boxing Day off.

New shop opening in 2025. The new shop will be located in the shopping Mall at Stretford precinct. The shop will be a £3 and under store, with lots of great bargains with fashion, accessories, men's, Bric, and homeware.

About you
Are you an experienced proactive shop manager? Do you have the retail skills to manage our charity store? If so, come and join the team at our Stretford shop and contribute to the work we do across Sue Ryder!

To be successful in this role you’ll have the commercial awareness to deliver sales and meet deadlines combined with the ability to plan and prioritise. You will have proven team leadership skills and the ability to lead a large team of volunteers. It is essential that you enjoy engaging with people, have a positive can-do attitude, and a good understanding of financial and IT administration.

Other responsibilities include:

1. Using your skills and retail experience to drive business, push sales, and achieve targets.
2. Leading your team to deliver great customer service to our donors and customers.
3. Working with the local community to generate sufficient donated stock to drive sales.
4. Recruiting, training, and retaining a volunteer team, who'll look to you for leadership and guidance.
5. Setting high standards of merchandising and housekeeping, ensuring you and your team's health and safety is a priority.
6. Managing effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times.
7. Acting as a brand ambassador for Sue Ryder, supporting in-store campaigns to promote the brand and national fundraising initiatives.
8. Managing effective stock processes through the Epos operation.

Competitive Benefits Package
- 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
- Company pension scheme
- Staff discount with thousands of retailers
- Refer a Friend scheme - £250 payment
- Enhanced maternity, paternity, and adoption pay
- Access to Employee support programme
- Employee Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, Women and Non-Binary Individuals
- and lots more. Please visit our careers website for the full list.

Closing date: 12th Feb
Interview date: 19th Feb

We actively encourage applications from people from all backgrounds to help us provide the best possible experience for the people who use our services and continue to make Sue Ryder a great place to work. We are particularly interested in increasing applications from the global majority, LGBTQIA+, and people with disabilities as they are currently underrepresented in our organisation.

If you want more than just a job, we want you. Join the team and be there when it matters.