Shop Supervisor

Sue Ryder; Aberdeen City; On-site; Part time

Job summary

An established charity retailer is seeking a Shop Supervisor to lead their team in Aberdeen. This role involves driving sales, providing excellent customer service, and engaging with the local community. You'll utilize your retail experience to inspire a team of volunteers and ensure the shop runs smoothly. With a focus on making a difference, this position offers a rewarding opportunity to contribute to a vital cause while enjoying a supportive work environment. If you're passionate about retail and want to make an impact, this is the perfect role for you.

Benefits

27 days holiday rising to 33

Company pension scheme

Staff discount with thousands of retailers

Refer a Friend scheme - £250 payment

Access to Employee support programme

Enhanced maternity, paternity and adoption pay

Employee Networks for diversity and inclusion

Qualifications

• Proven retail experience with a focus on sales and customer service.
• Strong leadership skills to manage and inspire a team of volunteers.

Responsibilities

• Drive business and sales through effective retail strategies.
• Lead a team to deliver excellent customer service and community engagement.
• Manage stock processes and merchandising standards.

Skills

Retail Experience

Customer Service Skills

Team Leadership

Financial Administration

IT Administration

Job description

Shop Supervisor

199 George Street, Aberdeen, AB25 1HX
15 hours per week including weekends
£11.59 per hour plus competitive reward and benefit scheme

Be there when it matters. Winners of the Employer of the Year for the People in Retail Awards 2023 – Retail Bulletin.

Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people's homes and in the community.

As a member of the retail team, you’ll be helping us inspire communities to provide more care for more people through innovating and collaborating on ways to reduce, reuse and recycle. You will also be contributing to drive up the income that generates the vital funds necessary to keep our care and support services running.

We understand our people are our most important asset and work hard to make sure you feel valued and included as part of a team. In retail most work every weekend; our managers mainly work only 1 in 2. We don't expect our teams to work past 5.15 in most of our shops. The earliest we start is 8.45am. We have every Christmas Eve, Christmas Day, and Boxing Day off.

Our Sue Ryder shop on George Street is a great high street shop in the city centre of Aberdeen. We sell a range of donated goods and a small range of new goods, including music and cards.

Do you have retail experience with excellent customer service skills? Would you love to use your retail knowledge and experience for an important cause? If so, come assist and support our Shop Manager to run our Aberdeen shop and contribute to the work we do across Sue Ryder!

As our new Shop Supervisor, you will have retail experience with the commercial awareness to deliver sales. You’ll have a positive attitude and good judgement to do the right thing. You will have proven team leadership skills and the ability to help lead a large team of volunteers. It is essential that you enjoy engaging with people, have a positive can-do attitude, and a good understanding of financial and IT administration.

Responsibilities

1. Using your skills and retail experience to help drive business, push sales, and achieve targets.
2. Leading a team to deliver great customer service to our donors and customers.
3. Working with the local community to generate sufficient donated stock to drive sales.
4. Recruiting, training & retaining a volunteer team, who'll look to you and the shop manager for leadership and guidance.
5. Setting high standards of merchandising and housekeeping, ensuring health and safety is a priority.
6. Managing effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times.
7. Acting as a brand ambassador for Sue Ryder, supporting in-store campaigns to promote the brand and national fundraising initiatives.
8. Managing an effective stock process through the Epos operation.

Competitive Benefits Package

• 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
• Company pension scheme
• Staff discount with thousands of retailers
• Refer a Friend scheme - £250 payment
• Access to Employee support programme
• Enhanced maternity, paternity and adoption pay
• Employee Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, Women and Non-Binary Individuals
• And lots more. Please visit our careers website for the full list.

Closing date: 29/01
Interview date: TBC

We actively encourage applications from people from all backgrounds to help us provide the best possible experience for the people who use our services and continue to make Sue Ryder a great place to work. We are particularly interested in increasing applications from the global majority, LGBTQIA+, and people with disabilities as they are currently underrepresented in our organisation.

Please let us know if you have any feedback to make our recruitment processes more accessible and inclusive or if you require any adjustments made to your application or interview process by emailing here.

If you want more than just a job, we want you. Join the team and be there when it matters.

Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters.