Shop Manager (Sauchiehall Street)

Prince & Princess of Wales Hospice; Glasgow; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

The Prince & Princess of Wales Hospice in Glasgow is seeking an enthusiastic Shop Supervisor to lead our new city centre retail store. You will manage a team of volunteers, drive sales, and ensure an exceptional donor and customer experience to fund vital hospice care.

Join a compassionate charity that values community impact, strong teamwork, and proactive management. This is a role built on leadership, hands-on store duties, and delivering charity retail excellence in a supportive environment.

Qualifications

• Experience managing or supervising a team.
• Strong communication and organisational abilities.
• A positive, flexible and proactive approach.
• The ability to motivate and support volunteers.

Responsibilities

• Drive sales and achieve income targets for the shop.
• Manage stock, merchandising and shop presentation.
• Deliver exceptional customer service to donors and shoppers.
• Manage cash handling and banking procedures.
• Ensure compliance with health and safety and retail procedures.
• Promote the Hospice within the local community.

Skills

Team management

Communication skills

Organisational skills

Volunteer motivation

Job description

The Prince & Princess of Wales Hospice is a well-established charity located within Bellahouston Park, Glasgow. The hospice provides specialist palliative care for people with a life-limiting, progressive illness, and support for their families and carers.

Are you an experienced retail professional with a passion for delivering excellent customer service and making a difference in your local community?

The Prince & Princess of Wales Hospice is seeking an enthusiastic and driven Shop Supervisor to help lead our exciting new retail store in the heart of Glasgow City Centre. This is more than just a retail role. It's an opportunity to inspire volunteers, delight customers, and drive sales that directly support outstanding hospice care for local patients and their families.

Every donation, every sale, and every customer interaction helps fund vital services across our communities. If you're ambitious, people-focused, and excited by the challenge of building a successful new store from the ground up, we'd love to hear from you.

About the Role

As Shop Manager, you will be responsible for the day-to-day running of the shop, maximising sales and profitability, and ensuring an excellent experience for customers and donors alike. You will lead and support a dedicated team of volunteers, helping to create a welcoming and successful retail environment.

Key responsibilities include:

• Driving sales and achieving agreed income targets
• Managing stock, merchandising and shop presentation
• Delivering exceptional customer service
• Managing cash handling and banking procedures
• Ensuring compliance with health and safety and retail procedures
• Promoting the Hospice within the local community

About You

We are looking for someone who has:

• Experience managing or supervising a team
• Strong communication and organisational abilities
• A positive, flexible and proactive approach
• The ability to motivate and support volunteers

Experience in charity retail would be advantageous but is not essential.

Why Join Us?

Working with The Prince & Princess of Wales Hospice means becoming part of a compassionate organisation dedicated to providing specialist palliative care and support to patients and families. Every sale made in our shops helps fund our vital services.

If you are passionate about retail, people, and making a real difference, we'd love to hear from you.

The Hospice is an Equal Opportunities employer and we make appointments on merit.

We welcome applications from women and men of any ethnic group, religious belief, marital status and sexual orientation, or who have disabilities.

Our premises have wheelchair access and are a smoke-free zone.

This position is subject to a Disclosure Scotland check.