Shop Manager — Lead Team, Elevate Service, Clothing Allowance

Michael Kors (Capri); Greater London; On-site; GBP 31,000 - 55,000; Full time

Benefits offered by this job

Competitive compensation package

Clothing allotment

Employee Wellbeing programme

Job summary

Capri Holdings Limited, owner of Michael Kors, is seeking a Shop Manager for the Bluewater John Lewis partner. You will lead the store team, drive exceptional customer experiences in-store and virtually, and model brand standards with an inclusive, high-performance mindset.

You will coach and onboard colleagues, analyze sales reports, meet KPIs, and collaborate with district teams to maximise visual merchandising and stock control, while delivering leadership on the shop floor.

Qualifications

• Proven experience in retail and team leadership.
• Comfort with technology and ability to use digital tools to enhance customer experience.
• Adaptability and resilience in a fast-paced setting, with a positive and inclusive attitude.
• Strong organizational and interpersonal skills, with attention to detail.

Responsibilities

• Inspire, coach, and support the host store team to build a culture of accountability and high performance.
• Assist in onboarding and developing new team members, ensuring inclusive and effective training.
• Provide constructive feedback to help team members grow and succeed.
• Uphold brand standards for presentation and professionalism in a respectful and inclusive manner.
• Model company values and behaviors, using the behavior toolkit to promote a positive workplace culture.
• Meet and exceed Shop in Shop sales goals holding self and the team accountable for the results.
• Analyze reports and develop action plans to ensure expectations are met or exceeded.
• Track and communicate business results and opportunities, driving sales and product knowledge.
• Ensure sales and unit goals and all relevant KPIs are in place for MK Ambassadors and communicated effectively.
• Demonstrate sales leadership by playing an active role on the selling floor.
• Collaborate with the DM and wholesale marketing to identify marketing opportunities to support sales.
• Identify and communicate product and inventory needs in a timely manner.
• Educate retail partner sales associates on Michael Kors' selling experience.
• Manage and conduct weekly/monthly business overview and seasonal product training with retail partners' sales manager, selling specialist and associates.
• Lead the team to prioritize inclusive, high-quality customer experiences that build loyalty and trust.
• Support consistent client communication using all available tools and channels.
• Manage the client database to identify opportunities for engagement and growth.
• Maintain a visible presence and model elevated service standards.
• Empower team members to resolve customer concerns with empathy and autonomy.
• Ensure the shop-in-shop and stockroom are well-maintained, organized, and accessible.
• Partner with retail teams to keep visual graphics current and impactful.
• Oversee timely processing of deliveries and stock placement.
• Maintain open communication with corporate, regional, and district teams.
• Collaborate on visual merchandising strategies and ensure consistent execution.

Skills

Retail leadership

Digital tools

English communication

Organizational skills

Interpersonal skills

Microsoft Office

Tools

Microsoft Office

Job description

Capri Holdings Limited, owner of Michael Kors, is seeking a Shop Manager for the Bluewater John Lewis partner. You will lead the store team, drive exceptional customer experiences in-store and virtually, and model brand standards with an inclusive, high-performance mindset.

You will coach and onboard colleagues, analyze sales reports, meet KPIs, and collaborate with district teams to maximise visual merchandising and stock control, while delivering leadership on the shop floor.