Shop Manager — Fashion Retail Leader with Perks

Michael Kors; Dartford; On-site; GBP 31,000 - 55,000; Full time

Benefits offered by this job

Clothing allotment

Employee Wellbeing programme

Job summary

Michael Kors in the United Kingdom is seeking a Shop Manager for Bluewater John Lewis to lead the host store team, drive exceptional customer experiences in-store and virtually, and uphold brand standards. The role combines leadership, sales accountability, and collaboration with buying/marketing to grow business while maintaining high service levels.

You’ll need retail leadership experience, comfort with technology, and strong organizational skills to succeed in a fast-paced, inclusive

Qualifications

• Proven experience in retail and team leadership within a dynamic environment.
• Comfort with technology and ability to use digital tools to enhance customer experience.
• Adaptability and resilience in a fast-paced setting, with a positive and inclusive attitude.
• Strong organizational and interpersonal skills, with attention to detail.
• Proficiency in retail metrics, KPIs, and Microsoft Office.
• Effective communication skills in English.

Responsibilities

• Inspire, coach, and support the host store team to build a culture of accountability and high performance.
• Lead the team to prioritize inclusive, high-quality customer experiences that build loyalty and trust.
• Manage the client database to identify opportunities for engagement and growth.
• Maintain a visible presence and model elevated service standards.
• Empower team members to resolve customer concerns with empathy and autonomy.
• Meet and exceed Shop in Shop sales goals holding self and the team accountable for the results.
• Collaborate with the DM and wholesale marketing to identify marketing opportunities to support sales.
• Identify and communicate product and inventory needs in a timely manner.
• Educate retail partner sales associates on Michael Kors' selling experience.
• Oversee timely processing of deliveries and stock placement.

Skills

Retail leadership

Team leadership

Digital tools

Organizational skills

English communication

Tools

Microsoft Office

Job description

Michael Kors in the United Kingdom is seeking a Shop Manager for Bluewater John Lewis to lead the host store team, drive exceptional customer experiences in-store and virtually, and uphold brand standards. The role combines leadership, sales accountability, and collaboration with buying/marketing to grow business while maintaining high service levels.

You’ll need retail leadership experience, comfort with technology, and strong organizational skills to succeed in a fast-paced, inclusive