Assistant Shop Manager (Alnwick, Narrowgate)

Cancer Research UK; Alnwick; On-site; GBP 18,253 - 21,297; Part time

Benefits offered by this job

Retirement plan

Flexible leave

Discounts on travel

Discounts on technology

Gym membership

Wellbeing support

Job summary

Cancer Research UK is seeking a part-time Retail Assistant Manager in Alnwick (Narrowgate Shop). The role supports the shop manager to lead a diverse team, manage stock, and drive sales while delivering excellent customer and supporter service.

The role requires flexibility for rota patterns, a lively environment, and strong relationship-building abilities. It offers a generous benefits package and opportunities to contribute to fundraising targets.

Qualifications

• Proven customer service experience.
• Experience in a lively environment.
• Adaptability to changing situations and ability to work independently.
• Commercial awareness and ability to contribute to store targets.
• Strong communication and relationship-building skills.
• Flexibility to work on a rota.

Responsibilities

• Support the shop manager in guiding and engaging a diverse team of staff and volunteers.
• Assist with merchandising, stock management, and store presentation to drive sales.
• Lead by example with customer service and supporter engagement.
• Help achieve targets for donated stock, cash, gift aid, and sell-through.
• Build relationships with the local community and Cancer Research UK colleagues.
• Support fundraising events and ensure compliance with policies.

Skills

Customer service

Lively environment

Adaptability

Commercial awareness

Relationship building

Communication skills

Flexibility/rota basis

Job description

Retail Assistant Manager – £13.25 – £15.46 per hour plus benefits.
Reports to: Shop manager | Department: Trading | Contract: Permanent | Working hours: Part time, 15 hours per week | Location: Alnwick, Narrowgate Shop | Closing date: 2nd August 2026 23:55

The internal title for this role is Assistant Shop Manager.

Responsibilities

• Support the shop manager in guiding, inspiring, and engaging a diverse team of paid staff and volunteers.
• Assist with the commercial running of the store including display and merchandising, stock management, maintaining shop standards, layout, sales and income.
• Lead by example and provide excellent customer and supporter service.
• Work with the shop manager to achieve targets for donated stock, cash, gift aid, average selling price, sell‑through, and stock processing.
• Create relationships with the local community and Cancer Research UK colleagues.
• Support the organisation and delivery of creative fundraising events to meet fundraising targets.
• Maintain compliance with health and safety, safeguarding, security, administration, and HR policies.
• Deputise for the shop manager in their absence.

Qualifications and Experience

• Working knowledge of great customer service.
• Experience working in a lively and vibrant environment.
• Adaptability to changing situations and ability to work independently.
• Commercial awareness.
• Strong ability to create relationships and communicate effectively.
• Flexibility to work on a rota basis.

Benefits

We offer a generous salary and benefits package, including a retirement plan, flexible leave allowance, discounts on travel, technology, gym membership, and more. Our retail teams also have access to confidential wellbeing support from the Retail Trust.

Eligibility & Equal Opportunity

Only candidates eligible to work in the UK may apply. Cancer Research UK is not able to offer visa sponsorship. Age minimum 18 years. We actively encourage applications from people of all backgrounds, particularly those from ethnic minority groups who are under‑represented. We aim to ensure a supportive environment throughout the application and employment process.