Shop Manager

Vencil; Winchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity awaits as a Shop Manager at a vibrant and inclusive company where you can lead a passionate team. In this role, you will inspire your colleagues to deliver exceptional customer service across various channels, ensuring every customer has a brilliant shopping experience. With a focus on team development, performance management, and operational excellence, you will play a key role in maintaining high standards while engaging with customers directly. This is not just a job; it's a chance to grow in a supportive environment that values diversity and collaboration. Join us in making every day enjoyable and rewarding!

Benefits

Competitive pay plus commission

Colleague discount up to 50%

Free hot drinks

Paid breaks

Profit sharing (10%)

Growing holiday entitlement

Colleague share plans

Pension scheme (up to 6% match)

Employee assistance helpline

Long service awards

Qualifications

• Proven track record as a Supervisor or Line Manager.
• Experience in delivering excellent customer service.

Responsibilities

• Lead the team to deliver amazing results and maintain shop standards.
• Drive performance through recruitment, training, and engagement.
• Ensure the shop is clean, well-stocked, and welcoming.

Skills

Customer Service

Team Leadership

Food Preparation

Recruitment and Training

Wage Control

Waste Control

Education

Experience in Retail or Food Service

Job description

Join us as a Shop Manager and you’ll lead and motivate your team to deliver fast and friendly service to our customers.

We serve our customers across a number of different channels; in-shop, delivery, Click+Collect and drive thru. You'll be responsible for making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online.

While no two days will be the same, during a typical day at work you can expect to:

• Lead the team to deliver amazing results and maintain the excellent standards of the shop.
• Drive high performance through recruitment, training and development, and colleague engagement.
• Keep a close eye on things like wage controls, waste controls and customer service standards.
• Roll your sleeves up and get involved in food preparation and serving customers.
• Ensure the shop is clean, well-stocked and welcoming.

What we can offer you

• Competitive pay plus commission.
• Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products.
• Free hot drinks for you to enjoy while on shift.
• Paid breaks allowing you to recharge your batteries.
• We share 10% of all our profits with our colleagues.
• Holiday entitlement that grows as your career grows with us.
• Colleague share plans to help you invest and save for your future.
• Pension scheme to help you plan for your future. We’ll match your contributions up to 6%.
• Confidential employee assistance helpline to help with your wellbeing.
• Long service awards celebrating key milestones in your career.
• Savings and discounts across a wide range of your favourite brands and retailers.

About you

If you have a track record as a Supervisor or Line Manager, have lots of experience delivering excellent customer service and have worked in a food-on-the-go environment or within retail, this could be the role for you.

If you’ve previously used your skill set to develop a team of people and been supportive of an inclusive culture, recognising and valuing that difference is good, you’ll fit right in here. Apply now and get ready for the next exciting step in your career!

About us

Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture – how we behave and support each other. Everyone’s welcome at Greggs. Whatever their background, preferences or beliefs, we want all of our colleagues to feel welcome and able to be themselves at work. You can read more about us here: Greggs Careers | About Greggs.