Shop Manager

Greggs plc; Wallingford; On-site; GBP 37,000 - 45,000; Full time

Benefits offered by this job

Colleague discount

Free hot drinks

Paid breaks

Profit sharing

Health app

Holiday entitlement growth

Colleague share plans

Pension matching

Employee assistance

Long service awards

Savings and discounts

Job summary

Greggs plc is seeking a Shop Manager to lead and motivate the team to deliver fast and friendly service across in-shop, delivery, Click + Collect and drive thru channels.

You will recruit, train and engage colleagues, maintain shop standards, manage wage and waste controls, and participate in food preparation and customer service. The role offers competitive pay with commission and a strong benefits package.

Qualifications

• Experience in customer service within retail or food-on-the-go environments preferred.
• Proven ability to lead and develop a team, with strong engagement skills.
• Comfort with operational controls and delivering consistent standards.

Responsibilities

• Lead the team to deliver fast, friendly service and maintain shop standards.
• Drive performance through recruitment, training, and staff development.
• Oversee wage, waste, and customer service controls to ensure efficiency.
• Hands-on involvement in food preparation and customer service on shift.
• Ensure the shop is clean, well-stocked and welcoming to customers.

Skills

Customer service

Team supervision

Retail experience

Food service

Job description

Join us as a Shop Manager and you'll lead and motivate your team to deliver fast and friendly service to our customers. We serve our customers across a number of different channels; in-shop, delivery, Click + Collect and drive thru. You'll be responsible for making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online. While no two days will be the same, during a typical day at work you can expect to:

• Lead the team to deliver amazing results and maintain the excellent standards of the shop
• Drive high performance through recruitment, training and development, and colleague engagement
• Keep a close eye on things like wage controls, waste controls and customer service standards
• Roll your sleeves up and get involved in food preparation and serving customers
• Ensure the shop is clean, well-stocked and welcoming
  If you have a track record as a Supervisor or Line Manager, have lots of experience delivering excellent customer service and have worked in a food-on-the-go environment or within retail, this could be the role for you.
  Competitive pay plus commission
• Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
• Free hot drinks for you to enjoy while on shift
• Paid breaks allowing you to recharge your batteries
• We share 10% of all our profits with our colleagues
• Health and Wellbeing App providing Remote GP and Physiotherapy services
• Holiday entitlement that grows as your career grows with us
• Colleague share plans to help you invest and save for your future
• Pension scheme to help you plan for your future. We'll match your contributions up to 7%
• Confidential employee assistance app and helpline to help with your wellbeing
• Long service awards celebrating key milestones in your career
• Savings and discounts for your everyday shopping, leisure and wellbeing, Salary £38,714 per annum plus Additional Commission subject to eligibility and includes a Location Premium of £3,000 per annum.