Shift Manager

Greggs plc; Birtley; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Competitive weekly pay

Up to 50% discount for you and a guest

Free hot drinks on shift

paid breaks

Profit sharing 10% with colleagues

Health and Wellbeing App with remoteGP

Job summary

Greggs plc is seeking a Shift Manager to lead a busy shop and ensure excellent customer service across in-store, delivery, Click + Collect and drive-thru channels. You will oversee the shop when the Manager isn't available and motivate the team to deliver great results.

Responsibilities include leading by example, preparing meals, managing ovens, keeping displays stocked, and maintaining a clean, welcoming environment for customers.

Qualifications

• Proven leadership ability and experience managing a small team.
• Strong customer service skills and a passion for helping customers.
• Ability to motivate staff and maintain high standards.

Responsibilities

• Inspire the team to deliver results and maintain shop standards.
• Lead by example and serve customers in a fast and friendly manner.
• Prepare products, including sandwiches and ovens, and ensure smooth operations.
• Keep displays stocked and the shop clean, tidy and presentable.
• Demonstrate reliable leadership and support an inclusive culture.

Skills

Leadership

Customer service

Team motivation

Job description

Join us as a Shift Manager and you'll be part of a team that loves putting customers first. As part of the management team, you'll be responsible for looking after the shop when the Manager isn't around. You will engage and motivate the team, and make sure they have what they need to do an amazing job. We serve our customers across a number of different channels; in-shop, delivery, Click + Collect and drive thru. You'll lead the way in making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online. While no two shifts will be the same, during a typical shift you can expect to:

• Inspire the team to deliver amazing results and maintain the excellent standards of the shop
• Lead by example and serve our customers in a fast and friendly manner
• Prepare our much-loved products, including making sandwiches and managing the ovens
• Ensure our displays are fully stocked at all times, with plenty of choice available for our customers
• Keep the shop looking clean, tidy and presentable

You'll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service.

You'll also be supportive of an inclusive culture - recognising and valuing that difference is good. If you've got previous team supervisory experience in a similar, customer-focused environment, we want to hear from you.

• Competitive pay paid weekly
• Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
• Free hot drinks for you to enjoy while on shift
• Paid breaks allowing you to recharge your batteries
• We share 10% of all our profits with our colleagues
• Health and Wellbeing App providing Remote GP and Physiotherapy services
• Holiday entitlement that grows as your career grows with us
• Colleague share plans to help you invest and save for your future
• Pension scheme to help you plan for your future. We'll match your contributions up to 7%
• Confidential employee assistance app and helpline to help with your wellbeing
• Long service awards celebrating key milestones in your career
• Savings and discounts for your everyday shopping, leisure and wellbeing