Shop Manager

Allscreens Nationwide Ltd; Stourbridge; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Colleague discount up to 50%

Free hot drinks

Paid breaks

Profit sharing 10%

Health and Wellbeing App

Holiday entitlement grows

Pension scheme with 7% match

Employee assistance app

Long service awards

Savings and discounts

Job summary

Greggs is seeking a Shop Manager in the United Kingdom to lead and motivate the team, ensuring fast, friendly service across in-shop, delivery and online orders. You will oversee recruitment, training and engagement to drive performance while maintaining shop standards and stock levels.

A strong focus on customer experience and inclusivity is essential. The role involves hands-on supervision, food preparation duties, and delivering a welcoming store environment.

Qualifications

• Experience as a supervisor or line manager delivering excellent customer service.
• Experience in a food-on-the-go retail environment.
• Ability to develop and support an inclusive culture and guide a team.

Responsibilities

• Lead the team to deliver results and maintain high shop standards.
• Drive performance through recruitment, training and colleague engagement.
• Monitor wage controls, waste management and customer service standards.
• Roll up sleeves to assist in food preparation and serving customers.
• Keep the shop clean, well-stocked and welcoming for customers.

Skills

Team leadership

Recruitment

Training & development

Customer service

Job description

Salary: £35,714 per annum plus Additional Commission subject to eligibility.

About the role

Join us as a Shop Manager andyou’lllead andmotivate your team to deliver fast and friendly service to our customers.We serve our customers acrossa number ofdifferent channels; in-shop, delivery,Click+Collect and drive thru.You\'llbe responsible formaking sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online.While no two days will be the same, during a typical day at work you can expect to:

• Leadthe team to deliver amazing results andmaintainthe excellent standards of the shop
• Drive high performance through recruitment, trainingand development,and colleague engagement
• Keepa close eye on things like wage controls, waste controls and customer service standards
• Roll your sleeves up and get involved in food preparationandserving customers
• Ensure the shop is clean, well-stocked and welcoming

What we can offer you

• Competitive payplus commission
• Colleague discountallowing you and a family member to enjoy up to 50% off your favourite Greggs products
• Free hot drinksfor you to enjoy while on shift
• Paid breaksallowing you to recharge your batteries
• We share 10% of all our profits with our colleagues
• Health and Wellbeing Appproviding Remote GP and Physiotherapy services
• Holiday entitlement that growsas your career grows with us
• Colleague share plans to help you invest and save for your future
• Pension schemeto help you plan for your future. We’ll match your contributions up to 7%
• Confidential employee assistance app and helpline to help with your wellbeing
• Long service awardscelebrating key milestones in your career
• Savings and discountsfor your everyday shopping, leisure and wellbeing

About you

If you havea track recordas aSupervisoror Line Manager, havelots of experience delivering excellent customer serviceand have workedin a food-on-the-go environment or within retail, this could be the role for you.You\'ll also be supportive of an inclusive culture - recognising and valuing that difference is good.If you’ve previously used your skill set to develop a team of people and been supportive of an inclusive culture, recognising and valuing that difference is good, you’ll fit right in here.

About us

Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture – how we behave and support each other. Everyone’s welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work. You can read more about us here: Greggs Careers | About Greggs.

About Greggs

Here at Greggs, we love what we do, and we have fun! What makes Greggs so special is our culture – the way we are, the way we behave and the way we support each other. We're hard-working, but above all else we're family; and it doesn't matter who you are, where you're from or what your favourite bake is, we’d love you to join us! We want everyone to feel welcome at Greggs and our colleagues to be able to be themselves at work, whatever their background, preferences, or views. We'll make sure you have the skills and knowledge you need to have a great career with us.