Shop Manager

TN United Kingdom; Smethwick; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a dynamic team as a Shop Manager where you will inspire and lead your colleagues to provide outstanding service in a vibrant retail environment. This role offers the chance to shape customer experiences across various channels, ensuring every visit is memorable. With a focus on teamwork and inclusivity, you will drive performance while enjoying competitive pay, generous discounts, and a supportive workplace culture. This is an exciting opportunity to advance your career in a company that values its people and celebrates diversity.

Benefits

Competitive pay plus commission

Colleague discount up to 50%

Free hot drinks

Paid breaks

Profit sharing (10%)

Health and Wellbeing App

Growing holiday entitlement

Colleague share plans

Pension scheme with matching contributions

Employee assistance app and helpline

Qualifications

• Extensive experience in delivering excellent customer service.
• Proven track record in team development and engagement.

Responsibilities

• Lead the team to deliver excellent results and maintain high standards.
• Monitor wage controls, waste controls, and customer service standards.

Skills

Customer Service

Team Leadership

Food Preparation

Recruitment and Training

Education

Experience in Retail Management

Supervisor or Line Manager Experience

Job description

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About the role

Join us as a Shop Manager and you’ll lead and motivate your team to deliver fast and friendly service to our customers. We serve our customers across a number of different channels; in-shop, delivery, Click+Collect, and drive-thru. You'll be responsible for making sure customers have a brilliant experience when shopping with us - whether they order in store or online. During a typical day, you can expect to:

1. Lead the team to deliver excellent results and maintain high standards of the shop
2. Drive high performance through recruitment, training, development, and colleague engagement
3. Monitor wage controls, waste controls, and customer service standards
4. Get involved in food preparation and serving customers
5. Ensure the shop is clean, well-stocked, and welcoming

What we can offer you

• Competitive pay plus commission
• Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
• Free hot drinks for you to enjoy while on shift
• Paid breaks allowing you to recharge your batteries
• We share 10% of all our profits with our colleagues
• Health and Wellbeing App providing Remote GP and Physiotherapy services
• Holiday entitlement that grows as your career progresses with us
• Colleague share plans to help you invest and save for your future
• Pension scheme to help you plan for your future. We’ll match your contributions up to 7%
• Confidential employee assistance app and helpline to support your wellbeing
• Long service awards celebrating key milestones in your career
• Savings and discounts for your everyday shopping, leisure, and wellbeing

About you

If you have a track record as a Supervisor or Line Manager, with extensive experience delivering excellent customer service, and have worked in a food-on-the-go environment or retail, this could be the role for you.

You should also support an inclusive culture—recognizing and valuing that diversity is beneficial. If you've used your skills to develop a team and promote inclusivity, you'll fit right in here. Apply now and prepare for the next exciting step in your career!

About us

Here at Greggs, we love what we do and have fun! Our culture—how we behave and support each other—is what makes us special. Everyone’s welcome at Greggs. Regardless of background, preferences, or beliefs, we want all our colleagues to feel welcome and be themselves at work. You can read more about us here: [link].