Shop Manager

TN United Kingdom; Bromsgrove; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic Shop Manager to lead a vibrant team in delivering exceptional customer service across various channels. In this exciting role, you will be responsible for ensuring a welcoming environment and maintaining high operational standards. With a focus on team development and inclusivity, you'll play a pivotal role in enhancing customer experiences, whether in-store or online. Join a company that values its employees and offers a range of benefits, including competitive pay, discounts, and a supportive culture. Take the next step in your career and make a difference in a fun and engaging workplace.

Benefits

Colleague discount

Free hot drinks

Paid breaks

Profit sharing

Health and Wellbeing App

Growing holiday entitlement

Colleague share plans

Pension scheme

Employee assistance app

Long service awards

Qualifications

• Proven experience as a Supervisor or Line Manager in a retail or food environment.
• Strong track record of delivering excellent customer service.

Responsibilities

• Lead and motivate the team to deliver fast and friendly service.
• Monitor performance and maintain high standards in the shop.

Skills

Customer Service

Team Leadership

Food Preparation

Recruitment and Training

Wage and Waste Control

Job description

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About the role

Join us as a Shop Manager and you’ll lead and motivate your team to deliver fast and friendly service to our customers. We serve our customers across a number of different channels; in-shop, delivery, Click+Collect, and drive-thru. You'll be responsible for making sure customers have a brilliant experience when shopping with us - whether they order in store or online. While no two days will be the same, during a typical day at work you can expect to:

1. Lead the team to deliver excellent results and maintain the shop's high standards.
2. Drive high performance through recruitment, training, development, and colleague engagement.
3. Monitor wage controls, waste controls, and customer service standards.
4. Get involved in food preparation and serving customers.
5. Ensure the shop is clean, well-stocked, and welcoming.

What we can offer you

• Competitive pay plus commission.
• Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products.
• Free hot drinks for you to enjoy while on shift.
• Paid breaks allowing you to recharge your batteries.
• We share 10% of all our profits with our colleagues.
• Health and Wellbeing App providing Remote GP and Physiotherapy services.
• Holiday entitlement that grows as your career progresses with us.
• Colleague share plans to help you invest and save for your future.
• Pension scheme to help you plan for the future. We’ll match your contributions up to 7%.
• Confidential employee assistance app and helpline to support your wellbeing.
• Long service awards celebrating key milestones in your career.
• Savings and discounts for your everyday shopping, leisure, and wellbeing.

About you

If you have a track record as a Supervisor or Line Manager, extensive experience delivering excellent customer service, and have worked in a food-on-the-go environment or retail, this could be the role for you.

You should also support an inclusive culture - recognizing and valuing diversity. If you’ve previously used your skills to develop a team and promote inclusivity, you’ll fit right in here. Apply now and take the next exciting step in your career!

About us

Here at Greggs, we love what we do and have fun! Our culture — how we behave and support each other — makes us special. Everyone’s welcome at Greggs. Regardless of background, preferences, or beliefs, we want all our colleagues to feel welcome and authentic at work. You can read more about us here: [link].