Assistant Cluster Shop Manager

Isabel Hospice; Waltham Cross; On-site; GBP 7,000 - 14,000; Part time

Benefits offered by this job

27 days holiday (pro rata)

Pension scheme

Life assurance scheme

Employee Assistance Programme

Cycle to work scheme

Health Service Discounts

Refer a friend bonus

Job summary

Isabel Hospice in the United Kingdom is seeking a passionate Assistant Cluster Shop Manager to support our Waltham Cross and Cheshunt charity shops. You’ll work with volunteers to ensure high standards reflecting our values while driving sales and customer service.

The role is 14 hours per week, with Sunday shifts plus one weekday, requiring weekend work and flexibility. You’ll create appealing displays, lead by example, and help promote Gift Aid and community events to raise funds for care.

Qualifications

• Experience in a customer focused environment.
• Excellent communication and people skills.
• Experience leading volunteers or teams is desirable.
• Proficiency with MS Office, email and internet use.

Responsibilities

• Assist in driving sales through visual merchandising and customer service.
• Create eye-catching displays and maintain shop cleanliness.
• Support and motivate volunteers with training and guidance.
• Encourage Gift Aid sign-ups from donors.
• Support events in shops and local community.

Skills

Customer focus

Communication

Volunteer management

MS Office

Email

Tools

MS Office

Job description

We have an opportunity for a passionate, creative and sales motivated individual to help run our charity shops located in Waltham Cross and Cheshunt.

As anAssistant Cluster Shop Manager, you’ll support the Cluster Manager in overseeing the day-to-day operations across our unique charity shops. You’ll work closely with our team of incredible volunteers and ensure our shops maintain high standards that reflect our values and mission.

Our retail teams cover the needs of their stores by working on a rota basis. This is a 14-hour per week role, working every Sunday and one additional day during the week. As such, the role requires weekend working and flexibility, with shifts scheduled across 2 days out of 7.

What you’ll be doing:

• Assisting in driving sales and profit through excellent visual merchandising and customer service
• Creating eye-catching displays and maintaining cleanliness throughout the shop
• Supporting, training and motivating a team of volunteers
• Encouraging Gift Aid sign-ups from donors
• Support events held both in the shop (evenings) and the local community

Ideal candidates will have:

• Experience of working in a customer focused environment
• Interest in or experience with sustainable fashion
• Excellent communication and people skills
• Shows understanding, respect and consideration for others at all times
• Strong organisational skills with a proactive work ethic
• Ability to lead by example and maintain a positive attitude
• Proficiency in email, MS Office, and internet use

Benefits

Each and every one of our employees contributes to our progress and is supporting our work at Isabel Hospice. In return, we have a generous benefits package which includes:

• 27 days holiday (pro rata)
• Pension scheme
• Life assurance scheme
• Employee Assistance Programme
• Cycle to work scheme
• Health Service Discounts
• Refer a friend bonus

Isabel Hospice is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We thank all applicants for their interest in joining our team.

Successful applicants will be required to undertake an enhanced DBS check.

For details of our inclusion statement, please see our website https://joinus.isabelhospice.org.uk/vacancies