Shop Manager

Sue Ryder; Petworth; On-site; Full time

Job summary

Join a compassionate and dynamic team at a leading charity retailer, where your leadership will inspire and drive sales in a supportive environment. As a Shop Manager, you will play a crucial role in engaging with the community, managing a dedicated team of volunteers, and ensuring excellent customer service. With a focus on sustainability and care, you will help generate vital funds that support essential services. Enjoy a competitive benefits package and a workplace that values diversity and inclusion. If you are passionate about making a difference and have the skills to lead, this is the perfect opportunity for you.

Benefits

27 days holiday plus bank holidays

Company pension scheme

Staff discount with retailers

Refer a Friend scheme

Enhanced maternity, paternity and adoption pay

Employee support programme

Employee Networks

Qualifications

• Proven experience in retail management and team leadership.
• Strong commercial awareness and customer service skills.

Responsibilities

• Drive sales and achieve targets through effective team leadership.
• Engage with the local community to generate stock donations.
• Maintain high standards of merchandising and health and safety.

Skills

Retail Management

Team Leadership

Customer Service

Commercial Awareness

Financial Administration

IT Administration

Education

Experience in Retail Management

Leadership Training

Tools

Epos System

Job description

Shop Manager
Sue Ryder Charity shop, The Old Bakery, A3, Petworth GU28 0AP
30 or 37.5 hours per week over 7 days
£12.40 per hour + rewards & Benefit Scheme

Be there when it matters.
Winners of the Employer of the Year for the People in Retail Awards 2023 – Retail Bulletin.

Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people's homes and in the community. We are here to make sure that everyone approaching the end of life or living with grief can access the support they need.

As a member of the retail team, you’ll be helping us inspire communities to provide more care for more people through innovating and collaborating on ways to reduce, reuse and recycle. You will also be contributing to drive up the income that generates the vital funds necessary to keep our care and support services running.

We understand our people are our most important asset and work hard to make sure you feel valued and included as part of a team. In retail, most work every weekend; our managers mainly work only 1 in 2. We don't expect our teams to work past 5.15 in most of our shops. The earliest we start is 8.45am. We have every Christmas Eve, Christmas Day and Boxing Day off.

About you
Are you an experienced proactive shop manager? Do you have the retail skills to manage our charity store? If so, come and join the team at our Petworth shop and contribute to the work we do across Sue Ryder!

To be successful in this role you’ll have the commercial awareness to deliver sales and meet deadlines combined with the ability to plan and prioritise. You will have proven team leadership skills and the ability to lead a large team of volunteers. It is essential that you enjoy engaging with people, have a positive can-do attitude, and a good understanding of financial and IT administration.

Other responsibilities include:

1. As Shop Manager, you will be using your skills and retail experience to drive business, push sales, and achieve targets.
2. Lead your team to deliver great customer service to our donors and customers.
3. Work with the local community to generate sufficient donated stock to drive sales.
4. Recruit, train & retain a volunteer team, who'll look to you for leadership and guidance.
5. Set high standards of merchandising and housekeeping, ensuring you and your team's health and safety is a priority.
6. Manage effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times.
7. Act as a brand ambassador for Sue Ryder, supporting in-store campaigns to promote the brand and national fundraising initiatives.
8. Manage effective stock processes through the Epos operation.

Competitive Benefits Package
- 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
- Company pension scheme
- Staff discount with thousands of retailers
- Refer a Friend scheme - £250 payment
- Enhanced maternity, paternity and adoption pay
- Access to Employee support programme
- Employee Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, Women and Non-Binary Individuals
- and lots more. Please visit our careers website for the full list.

Closing date: 3rd January
Interview date: Week commencing 13th January

We actively encourage applications from people from all backgrounds to help us provide the best possible experience for the people who use our services and continue to make Sue Ryder a great place to work. We are particularly interested in increasing applications from the global majority, LGBTQIA+, and people with disabilities as they are currently underrepresented in our organisation.

If you want more than just a job, we want you. Join the team and be there when it matters.