Shop Manager

ROWCROFT HOUSE FOUNDATION LIMITED; Paignton; On-site; GBP 23,000 - 32,000; Full time

Job summary

Rowcroft Hospice in Paignton is seeking a Shop Manager to lead a new charity shop from start-up through daily operation. You will drive retail performance, create welcoming spaces for customers and volunteers, and ensure excellent service aligned with our mission to support South Devon.

The role emphasizes team leadership, merchandising, and adherence to safety and financial procedures, with a focus on growth and community impact. A dynamic, inclusive leader will thrive here.

Qualifications

• Experience of retail and delivering excellent customer experiences.
• Commercial awareness with ability to drive sales toward targets.
• Ability to lead, encourage and build relationships with volunteers.
• Creativity and strong visual merchandising skills.
• Positive, solutions-focused approach and energy to make things happen.

Responsibilities

• You will lead the day-to-day running of the shop, combining excellent customer service with confident commercial decision-making.
• Create a welcoming and inclusive environment, maintain high standards of presentation and help your team understand their contribution.
• Use retail knowledge and sales information to maximise income and profitability.
• Create attractive, commercially focused displays reflecting Rowcroft’s brand standards.
• Welcome, motivate and support volunteers so they feel confident, included and valued.
• Deliver consistently warm and friendly customer service and act as a positive ambassador for Rowcroft.
• Keep the shop running smoothly by following agreed operational, financial and safety procedures.
• Respond positively to changing priorities and take a practical, hands-on approach when needed.

Skills

Retail knowledge

Commercial awareness

Team leadership

Visual merchandising

Customer service

Problem solving

Job description

Shop Manager - Kings Ash Way, Paignton

Introduction

Shop Manager

KINGS ASH WAY, PAIGNTON | NEW ROWCROFT SHOP

Make your work count

We are opening a new Rowcroft shop at Kings Ash Way in Paignton, next to Lidl, and we are looking for an enthusiastic and commercially minded Shop Manager to bring it to life.

Our shops sit at the heart of their communities. They offer a warm welcome, a great shopping experience and an important way for local people to support Rowcroft. Every sale, donation and conversation helps us raise vital funds for people living with life-limiting illnesses and those closest to them across South Devon.

This is an opportunity to shape a new shop from the outset, build a strong team of volunteers and create a place that customers want to visit again and again.

The role

You will lead the day-to-day running of the shop, combining excellent customer service with confident commercial decision-making. You will create a welcoming and inclusive environment, maintain high standards of presentation and help your team understand the difference their contribution makes. You will:

• Use your retail knowledge and sales information to maximise income and profitability.
• Create attractive, commercially focused displays that reflect Rowcroft’s brand standards.
• Welcome, motivate and support volunteers so they feel confident, included and valued.
• Deliver consistently warm and friendly customer service and act as a positive ambassador for Rowcroft.
• Keep the shop running smoothly by following agreed operational, financial and safety procedures.
• Respond positively to changing priorities and take a practical, hands-on approach when needed.

What you will bring

• Experience of retail and a genuine enthusiasm for creating an excellent customer experience.
• Commercial awareness, with the confidence to drive sales and work towards agreed targets.
• The ability to lead, encourage and build effective relationships with a diverse team of volunteers.
• Creativity and strong visual merchandising skills.
• A positive, solutions-focused approach, with the energy to make things happen.
• Alignment with Rowcroft’s values: Honesty & Integrity, Generosity of Spirit, Respect and Team Player.

Previous fashion retail experience would be helpful, but it is not essential. What matters most is your ability to lead well, learn quickly and create a positive experience for customers, volunteers and colleagues.

What is in it for you?

You will have clear expectations and the freedom to use your judgement, try new ideas and identify opportunities to grow sales. We will provide the support, training and guidance you need to succeed. You will also be part of a caring, inclusive and welcoming organisation where people work together with passion and pride.

The role can be busy and demanding – this is charity retail - we are honest about that. In return, you will see the purpose and impact of your work, feel recognised for your contribution and be part of something remarkable.

Working at Rowcroft Hospice

Rowcroft Hospice is an independent charity that provides comfort, support and specialist care to over 2,000 patients and their loved ones across South Devon each year. Our vision is to make every day the best it can be for patients, and those closest to them, living with life-limiting illnesses in South Devon.

For more Information

Please see below to download the Job Description and Person Specification for this role.

For more information or an informal discussion about the role please contact Caroline Wannell, Director of Retail at [e-mail]

Closing date: Monday 28th September 2026

Interview date: Interviews arranged on application

Attached documents:

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