Shop Manager

Greggs Plc; Mosley Common; On-site; GBP 31,000 - 38,000; Full time

Benefits offered by this job

Colleague discount up to 50%

Free hot drinks on shift

Paid breaks

Profit sharing 10% of profits

Health and Wellbeing App with remoteGP

Holiday entitlement grows with tenure

Colleague share plans

Pension scheme with 7% employer match

Employee assistance app and helpline

Long service awards

Savings and discounts for shopping

Job summary

Greggs Plc is seeking a Shop Manager to lead and motivate the team, delivering fast and friendly service across in-store, delivery, Click + Collect and drive-thru channels. You’ll ensure excellent standards, recruit and train staff, and monitor wage controls and stock to keep the shop performing at its best.

If you have experience as a Supervisor or Line Manager in food-on-the-go or retail, you’ll excel at delivering outstanding customer service.

Qualifications

• Experience in leading teams to deliver high standards.
• Proven ability to drive engagement and development of colleagues.
• Strong focus on customer service and retail operations.

Responsibilities

• Lead the team to deliver excellent shop standards and results.
• Drive performance through recruitment, training and engagement.
• Monitor wage and waste controls and customer service standards.
• Participate in food preparation and serving customers.
• Ensure the shop is clean, well-stocked and welcoming.

Skills

Team leadership

Customer service

Retail experience

Food service

Recruitment

Job description

Join us as a Shop Manager and you'll lead and motivate your team to deliver fast and friendly service to our customers. We serve our customers across a number of different channels; in-shop, delivery, Click + Collect and drive thru. You'll be responsible for making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online. While no two days will be the same, during a typical day at work you can expect to:

• Lead the team to deliver amazing results and maintain the excellent standards of the shop
• Drive high performance through recruitment, training and development, and colleague engagement
• Keep a close eye on things like wage controls, waste controls and customer service standards
• Roll your sleeves up and get involved in food preparation and serving customers
• Ensure the shop is clean, well-stocked and welcoming

  If you have a track record as a Supervisor or Line Manager, have lots of experience delivering excellent customer service and have worked in a food-on-the-go environment or within retail, this could be the role for you.

  Competitive pay plus commission

• Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
• Free hot drinks for you to enjoy while on shift
• Paid breaks allowing you to recharge your batteries
• We share 10% of all our profits with our colleagues
• Health and Wellbeing App providing Remote GP and Physiotherapy services
• Holiday entitlement that grows as your career grows with us
• Colleague share plans to help you invest and save for your future
• Pension scheme to help you plan for your future. We'll match your contributions up to 7%
• Confidential employee assistance app and helpline to help with your wellbeing
• Long service awards celebrating key milestones in your career
• Savings and discounts for your everyday shopping, leisure and wellbeing, Salary £34,824 per annum plus Additional Commission subject to eligibility.