Shop Manager

Rainbows Children's Hospice; Leicester; On-site; GBP 24,000 - 30,000; Part time

Job summary

Rainbows Children's Hospice seeks a dedicated Shop Manager for its Blaby store. This role involves managing shop operations, leading a team of volunteers, and ensuring high customer service standards, all while contributing to the charity's mission of supporting children with life-limiting conditions.

Benefits

Eligibility for blue light card discount scheme

Life Assurance

Contributory pension scheme

Free employee assistance programme

Wellbeing support

Qualifications

• Experience managing a retail shop or department.
• Excellent customer service and communication skills.
• Strong leadership and team-building abilities.

Responsibilities

• Manage the day-to-day operations of the shop.
• Lead and inspire your team to meet income and profit targets.
• Maintain high standards of customer service and shop layout.

Skills

Customer Service

Leadership

Communication

Job description

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Are you an experienced retail manager who thrives on delivering great customer service? Do you enjoy leading a diverse team, overcoming challenges, and making a real difference? If so, we’d love to hear from you!

Here at Rainbows Children’s Hospice, we provide specialist palliative care and end-of-life support to over 750 Babies, Children, and Young People living with life-limiting and life-threatening conditions, as well as approximately 3,000 people, including families, siblings, and carers, across the East Midlands. Simply put, we’re here to brighten short lives and support families, wherever they are.

Our retail shops are essential to funding this care. With government funding covering only seven weeks of our annual costs, our shops and supporters help keep Rainbows going for the other 45 weeks of the year.

We are looking for a committed and capable Shop Manager to lead our Blaby store. This is a great opportunity for someone with retail experience who enjoys working with people and making a meaningful contribution to the local community.

Location: Blaby, Leicestershire (with travel to the Hospice in Loughborough for Corporate Induction and meetings as well as other shops across the East Midlands)
Hours: 30 hours, working 4 out of 7 days (including occasional bank holidays)

About the role

Some of the key responsibilities include (but not limited to):

• Manage the day-to-day operations of the shop
• Lead and inspire your team of staff and volunteers to meet income and profit targets
• Maintain high standards of customer service, stock presentation, and shop layout
• Work with our eBay Manager to maximise the value of donations through online channels (e.g., eBay, Depop)
• Promote and manage our Gift Aid scheme with eligible donors
• Attend induction, meetings, and training sessions at our Loughborough hospice and other locations as required
• Further responsibilities in the role can be found by downloading the Job Description.

Requirements

• Experience managing a retail shop or department
• Excellent customer service and communication skills
• Strong leadership and team-building abilities
• Ability to manage budgets and work toward financial targets
• A flexible and positive approach to working in a dynamic retail environment
• Further requirements can be found by downloading the Person Specification.

Our Benefits include:

• Eligibility to join blue light card discount scheme and Company Shop.
• Life Assurance.
• Plus bank holiday allowance but expectation to work bank holidays in this role.
• Contributory pension scheme or Salary Sacrifice Pension Scheme
• Free access to an employee assistance programme
• Wellbeing support and access to Mental Health First Aiders