Shop Manager

Cats Protection; Glasgow; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Health benefits

26 days annual leave

Salary Finance

Job summary

Cats Protection in Glasgow is seeking a Shop Manager to lead one of our Boutique charity shops. You will deliver an elevated retail experience, balancing exceptional customer service with our compassionate mission and sustainable style.

You will own shop income, expenditure and operating profit budgets, while guiding a team and volunteers to achieve targets within the Retail Performance framework. The role requires weekend rota work and a 37.5-hour week.

Qualifications

• Proven retail experience, ideally in fashion or luxury settings.
• Experience leading a team and building a collaborative culture.
• Experience working to sales targets and budgets.
• Strong organisational skills with ability to meet deadlines.
• Commercial awareness with charity context.

Responsibilities

• Lead the operation of a boutique charity shop, delivering a premium customer experience.
• Own delivery of shop income, expenditure and operating profit budgets and KPIs.

Skills

Retail experience

Team leadership

Sales targets

Organisational skills

Commercial awareness

Job description

Team: Retail

Location: Shawlands Road, Glasgow

Work pattern: 37.5 hours on a rota basis (to include weekends)

Salary: Starting salary of £25,644 per annum

Contract: Permanent

We are the UK's largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Shop Manager:

• This position will lead the running of one of our Boutique charity shops, where customers discover a curated selection of luxury fashion and accessories. As Shop Manager, you'll help create an elevated retail experience, combining exceptional customer service with a passion for sustainable style and Cats Protection's compassionate mission. From welcoming clients to maintaining high visual standards, you'll play a key role in delivering a premium shopping environment that reflects both quality and kindness.
• To take ownership for the delivery of shop income, expenditure and operating profit budgets and other key measures of performance and activity as defined in the Retail Performance framework

About the retail team:

• Our retail operation consists of over 80 charity shops
• Each of our shops has its own charm and personality due to our dedicated volunteers and colleagues. From vintage jewellery and jigsaws to harps and handbags, whether our customers are looking for that 'must have' item or simply a 'missing piece'.

What we're looking for in our Shop Manager:

• Demonstrable learning and experience from working in a relevant retail environment, ideally in a fashion/luxury setting
• Previous experience of line managing a team and building a culture to achieve a collective goal
• Experience and/or understanding of working to sales targets and budgets
• Excellent organisational skills including the ability to meet deadlines
• Strong commercial awareness, balanced with an appreciation for the unique needs of the Charity

What we can offer you:

• range of health benefits
• 26 days' annual leave plus bank holidays, increasing with length of service
• Salary Finance, which empowers you to take control of your financial wellbeing
• and much more, which you can learn about here

This role requires an enhanced DBS check (including the Children's Barred List).

We operate a bias-free application process in our commitment to equity, diversity and inclusion. To assess your application quickly, fairly and objectively, please fully complete the qualifications and work history sections of our online application form.

Redacted CVs may be accepted by exception.

We believe being an inclusive, diverse organisation - where we welcome diversity of thought, value individuals' experience and can reach and partner all areas of society - is crucial if we're to help more cats. Our ambition is to work together to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity.

There's a place for everyone at Cats Protection and we encourage applications from talented people across all communities.

Cats Protection is committed to safeguarding children and adults at risk and protecting anyone that comes into contact with us from harm. We expect all employees and volunteers to share this commitment. You may be subject to a criminal record check if required for the role.