Assistant Shop Manager

Cats Protection; Glasgow; On-site; GBP 13,000 - 15,000; Full time

Benefits offered by this job

Health and wellbeing benefits

Learning and development

26 days annual leave

Pension & life assurance

Salary Finance access

Eye care vouchers

Sick pay & family policies

Pet insurance discount

Job summary

Cats Protection in Glasgow (Shawlands) is seeking an Assistant Shop Manager to support a Boutique charity shop. You will help deliver a premium retail experience with excellent customer service and a commitment to sustainable fashion and the charity's mission.

The role requires retail experience, ability to meet sales targets, cash handling, and the capacity to lead a team of staff and volunteers. There is a 21-hour rota, weekend work, and a salary up to £14,018.52 per year, plus benefits.

Qualifications

• Experience in a relevant retail environment, ideally fashion or luxury.
• Experience in working to sales targets.
• Experience of cash reconciliation and financial controls.
• Ability to motivate and manage a team of employees and volunteers.

Responsibilities

• Support the running of a Boutique charity shop, delivering a premium shopping environment.
• Act as brand ambassador and shop operations lead in absence of Shop Manager.

Skills

Retail experience

Sales targets

Cash handling

Team leadership

Job description

Team: Retail

Location: Shawlands, Glasgow

Work pattern: 21 hours on a rota basis (to include weekends)

Salary: Up to £14,018.52 per annum

Contract: Permanent

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Assistant Shop Manager:

• This position will support the running of one of our Boutique charity shops, where customers discover a curated selection of luxury fashion and accessories. As Assistant Shop Manager, you'll help create an elevated retail experience, combining exceptional customer service with a passion for sustainable style and Cats Protection's compassionate mission. From welcoming clients to maintaining high visual standards, you'll play a key role in delivering a premium shopping environment that reflects both quality and kindness.
• To act as brand ambassador for Cats protection, being a role model for the values and behaviours of the Charity, taking responsibility for the shop operation in the absence of the Shop Manager.

About the retail team:

• Our retail operation consists of over 80 charity shops
• Each of our shops has its own charm and personality due to our dedicated volunteers and colleagues. From vintage jewellery and jigsaws to harps and handbags, whether our customers are looking for that 'must have' item or simply a 'missing piece'.

What we’re looking for in our Assistant Shop Manager:

• Demonstrable learning and experience from working in a relevant retail environment, ideally a fashion or luxury
• Experience and/or understanding of working to sales targets
• Experience of cash reconciliation and financial controls
• Ability to motivate and manage a team of employees and volunteers

What we can offer you:

• Health and wellbeing benefits to help you stay well at work
• Ongoing learning and development to help you build your skills and grow your career
• 26 days’ annual leave, increasing with service
• A competitive contributory pension scheme and life assurance for peace of mind
• Practical financial support, including access to Salary Finance
• Everyday support such as eye care vouchers and confidential advice services
• Enhanced sick pay and family-friendly policies to support you when it matters most
• Access to discounted pet insurance to help care for your pet’s health
• Find out more about our reward package here