Shop Manager

Cats; Royal Leamington Spa; Remote; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Health benefits

26 days annual leave

Salary Finance

Job summary

Cats Protection in Leamington Spa is seeking a Shop Manager to lead a team of staff and volunteers, driving sales and operational excellence. The role covers day-to-day shop activities, budget accountability and delivering high standards of customer service.

The successful candidate will manage a rota-based 37.5-hour week (including weekends) with a permanent contract and starting salary of £25,644 per annum. Recruitment email and DBS checks apply.

Qualifications

• Demonstrable learning and experience from working in a relevant retail environment.
• Previous experience of line managing a team and building a culture to achieve a collective goal.
• Experience and/or understanding of working to sales targets and budgets.
• Excellent organisational skills including the ability to meet deadlines.
• Strong commercial awareness, balanced with the charity context.

Responsibilities

• Lead, coach and develop a shop team of employees and volunteers to maximise shop performance through day‑to‑day operations.
• Take ownership for the delivery of shop income, expenditure and operating profit budgets and measures of performance.
• Support Cats Protection as a brand ambassador, modelling values and behaviours in shop operations and people management.

Skills

Retail experience

Team leadership

Budget awareness

Sales targets

Organisational skills

Job description

Team:Retail

Location:Leamington Spa

Work pattern:37.5 hours on a rota basis (to include weekends)

Salary:Starting salary of £25,644 per annum

Contract:Permanent

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Shop Manager:

• To lead, manage, coach and develop a shop team of employees and volunteers to be the best they can be, maximising shop performance through the safe day-to-day operational management of shop activity
• To take ownership for the delivery of shop income, expenditure and operating profit budgets and other key measures of performance and activity as defined in the Retail Performance framework
• To support the work of Cats Protection, acting as brand ambassador, being a role model for the values and behaviours of the Charity, taking responsibility for shop operations and related people management.

About the retail team:

• Our retail operation consists of over 80 charity shops
• Each of our shops has its own charm and personality due to our dedicated volunteers and colleagues. From vintage jewellery and jigsaws to harps and handbags, whether our customers are looking for that ’must have’ item or simply a ’missing piece’.

What we’re looking for in our Shop Manager:

• Demonstrable learning and experience from working in a relevant retail environment
• Previous experience of line managing a team and building a culture to achieve a collective goal
• Experience and/or understanding of working to sales targets and budgets
• Excellent organisational skills including the ability to meet deadlines
• Strong commercial awareness, balanced with an appreciation for the unique needs of the Charity

What we can offer you:

• range of health benefits
• 26days’ annual leave plus bank holidays, increasing with length of service
• Salary Finance, which empowers you to take control of your financial wellbeing
• and much more, which you can learn about here

If successful, your recruitment journey will include:

1. Anonymised application form
2. Virtual interview via Microsoft Teams

Application closing date: 22nd November 2026

Virtual interview date: TBC - Applications will be recieved as they are recieved

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

Please email [e-mail] if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.

This role requires an enhanced DBS check (including the Children's Barred List).