Shop Manager

Cats; Eastbourne; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Health benefits

26 days annual leave

Salary Finance

Job summary

Cats Protection in Eastbourne is seeking a Shop Manager to lead our Retail team in the town. You will drive day-to-day shop performance, coach staff and volunteers, and ensure financial targets are met while upholding the charity’s values.

The role focuses on operational excellence, people development, and delivering great customer service in our 80+ shop network. DBS checks are required.

Qualifications

• Experience in a relevant retail environment.
• Previous line management experience.
• Experience working to sales targets and budgets.
• Strong organisational skills and deadline management.
• Good commercial awareness with charity context understood.

Responsibilities

• To lead, coach and develop a shop team of employees and volunteers to maximise daily performance.
• Take ownership for the delivery of shop income, expenditure and operating profit budgets.
• Support Cats Protection as a brand ambassador and manage shop operations and people.

Skills

Retail experience

People management

Sales targets

Organisational skills

Commercial awareness

Job description

Team:Retail

Location:Eastbourne

Work pattern:37.5 hours on a rota basis (to include some weekend working)

Salary:Starting salary of£25,644 per annum

Contract:Permanent

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Shop Manager:

• To lead, manage, coach and develop a shop team of employees and volunteers to be the best they can be, maximising shop performance through the safe day-to-day operational management of shop activity
• To take ownership for the delivery of shop income, expenditure and operating profit budgets and other key measures of performance and activity as defined in the Retail Performance framework
• To support the work of Cats Protection, acting as brand ambassador, being a role model for the values and behaviours of the Charity, taking responsibility for shop operations and related people management.

About the retail team:

• Our retail operation consists of over 80 charity shops
• Each of our shops has its own charm and personality due to our dedicated volunteers and colleagues. From vintage jewellery and jigsaws to harps and handbags, whether our customers are looking for that 'must have' item or simply a 'missing piece'.

What we’re looking for in our Shop Manager:

• Demonstrable learning and experience from working in a relevant retail environment
• Previous experience of line managing a team and building a culture to achieve a collective goal
• Experience and/or understanding of working to sales targets and budgets
• Excellent organisational skills including the ability to meet deadlines
• Strong commercial awareness, balanced with an appreciation for the unique needs of the Charity

What we can offer you:

• range of health benefits
• 26days’ annual leave plus bank holidays, increasing with length of service
• Salary Finance, which empowers you to take control of your financial wellbeing
• and much more, which you can learn about here

Application closing date: 19th October 2026

Virtual interview date:TBC

This role requires an enhanced DBS check (including the Children's Barred List).