Assistant Shop Manager

Cats; Stourbridge; On-site; GBP 4,600 - 4,800; Full time

Benefits offered by this job

Range of health benefits

26 days’ annual leave + bank holidays

Salary Finance

Job summary

Cats Protection in Stourbridge is seeking an Assistant Shop Manager for the Retail team. The role supports shop operations, drives income and profitability, and upholds the charity’s values while guiding volunteers and staff. This permanent post offers a structured environment with a clear focus on customer service and financial controls.

The ideal candidate has proven retail experience, targets-driven mindset, and the ability to lead a team of employees and volunteers on a rota-based schedule.

Qualifications

• Demonstrable learning and experience from working in a relevant retail environment.
• Experience and/or understanding of working to sales targets.
• Experience of cash reconciliation and financial controls.
• Ability to motivate and manage a team of employees and volunteers.

Responsibilities

• To assist the Shop Manager to maximise shop income and profitability through the safe day-to-day operational management of shop activity and key performance indicators, to support the work of Cats Protection.
• To act as brand ambassador for Cats protection, being a role model for the values and behaviours of the Charity, taking responsibility for the shop operation in the absence of the Shop Manager.

Skills

Retail experience

Sales targets

Cash handling

Team motivation

Job description

Team:Retail

Location:Stourbridge

Work pattern:7 hours per week, on a rota basis

Salary:Up to £4,672.84 per annum

Contract:Permanent

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Assistant Shop Manager:

• To assist the Shop Manager to maximise shop income and profitability through the safe day-to-day operational management of shop activity and key performance indicators, to support the work of Cats Protection
• To act as brand ambassador for Cats protection, being a role model for the values and behaviours of the Charity, taking responsibility for the shop operation in the absence of the Shop Manager.

About the retail team:

• Our retail operation consists of over 80 charity shops
• Each of our shops has its own charm and personality due to our dedicated volunteers and colleagues. From vintage jewelleryand jigsaws to harps and handbags, whether our customers are looking for that 'must have' item or simply a 'missing piece'.

What we’re looking for in our Assistant Shop Manager:

• Demonstrable learning and experience from working in a relevant retail environment
• Experience and/or understanding of working to sales targets
• Experience of cash reconciliation and financial controls
• Ability to motivate and manage a team of employees and volunteers

What we can offer you:

• range of health benefits
• 26 days’ annual leave plus bank holidays, increasing with length of service
• Salary Finance, which empowers you to take control of your financial wellbeing
• and much more, which you can learn about here