Shipping Process Manager

Bristol Industrial; Yeovil; On-site; GBP 45,000 - 60,000; Full time

Job summary

Bristol Industrial is recruiting a Shipping & Operations Manager for a large contract based in Yeovil. You will oversee shipping operations, team performance, compliance, KPIs and customer requirements.

You will lead a team in a shipping environment with a strong focus on process improvement, audits and effective collaboration with customers and suppliers. SAP proficiency and a track record of operational excellence are essential.

Qualifications

• Experience of working and managing a team in a shipping or similar environment.
• Strong interpersonal, communication and team-working skills.
• Experience using SAP for shipping/logistics processes.

Responsibilities

• Oversee import/export activities and ensure compliance with customs, trade compliance and export control regulations.
• Monitor KPIs, service levels, and team productivity; take corrective action as needed.
• Identify bottlenecks and opportunities to improve operational flow and reduce lead times.
• Manage critical or late shipments and shipping-related escalations.
• Provide daily reporting to the customer and maintain up-to-date process documentation.
• Lead root cause analysis and corrective actions for shipping errors and delays.

Skills

Team leadership

KPI management

Communication

Shipping operations

Tools

SAP

Job description

We are recruiting for a Shipping & OperationsManager for a large contract, based in Yeovil. You will oversee shipping operations, team performance, compliance, KPIs and customer requirements.

Key Responsibilities

• Ensure import and export activities comply with customs, trade compliance and export control regulations.
• Monitor team productivity, KPIs and service levels, taking corrective action where required.
• Identify process bottlenecks, risks and opportunities to improve operational flow and reduce lead times.
• Manage critical or late shipments and shipping-related escalations.
• Provide daily reporting to the customer.
• Maintain current and compliant Work Instructions and process documentation.
• Lead root cause analysis and corrective actions for shipping errors, delays and compliance issues.
• Support internal and external audits and compliance investigations.

Team & Customer Management

• Conduct performance reviews, coaching and development planning.
• Support recruitment, onboarding, training and succession planning.
• Manage attendance, disciplinary, grievance and performance processes in line with company policy.
• Act as the primary escalation point for shipping issues affecting the customer.
• Build effective relationships with customers, suppliers and internal stakeholders.
• Attend customer reviews and audits and support projects including Project Hermes.
• Ensure contractual and customer requirements are reflected in operational processes.

About You

• Experience of working and managing a team in a shipping or similar environment.
• Strong interpersonal, communication and team-working skills.
• Computer literate with experience using SAP.

If you have experience in shipping, logistics, import/export, customs compliance, SAP and team supervision,