Shipping Operations Lead - KPIs, Compliance & Leadership

Allscreens Nationwide Ltd; Yeovil; On-site; GBP 50,000 - 55,000; Full time

Job summary

Meridian Business Support is recruiting a Shipping Process Manager for a base in Yeovil. The role oversees shipping operations, performance, compliance and customer requirements, in a contract-to-perm setup.

You will manage a team, ensure regulatory compliance, monitor KPIs and provide daily customer reporting, while liaising with suppliers and stakeholders. This is a full-time, Yeovil-based position with potential permanent progression.

Qualifications

• Experience of working and leading a team in shipping or similar environment.
• Strong interpersonal, communication and team-working skills.
• Computer literate with experience using SAP.

Responsibilities

• Ensure import and export activities comply with customs, trade compliance and export control regulations.
• Monitor team productivity, KPIs and service levels; take corrective action where required.
• Identify bottlenecks, risks and opportunities to improve operational flow and reduce lead times.
• Manage critical or late shipments and shipping-related escalations.
• Provide daily reporting to the customer.
• Lead root cause analysis and corrective actions for shipping errors and delays.
• Support internal and external audits and compliance investigations.
• Act as the primary escalation point for shipping issues affecting the customer.

Skills

Team leadership

Communication

Teamwork

Tools

SAP

Job description

Meridian Business Support is recruiting a Shipping Process Manager for a base in Yeovil. The role oversees shipping operations, performance, compliance and customer requirements, in a contract-to-perm setup.

You will manage a team, ensure regulatory compliance, monitor KPIs and provide daily customer reporting, while liaising with suppliers and stakeholders. This is a full-time, Yeovil-based position with potential permanent progression.