Shipping Documentations Controller

Red Recruits; Leeds; On-site; GBP 60,000 - 80,000; Full time

Job summary

A logistics provider in Leeds is seeking a Shipping Documentations Controller to manage shipping documentation and client communication. This full-time role offers competitive salary and benefits including private healthcare and a company bonus. Ideal candidates will have experience in freight forwarding and customs processes, with a strong focus on accuracy and organization.

Benefits

Competitive salary

Company bonus

Private healthcare

Pension

Free gym access

Qualifications

• Proven documentation experience within a Freight Forwarding environment.
• Working knowledge of customs processes including HS classification.
• Confident communication via phone and email.

Responsibilities

• Review and submit Shipping Instructions ensuring accuracy.
• Liaise with carriers and partners on manifest and release.
• Handle customer queries with timely updates.

Skills

Documentation experience in Freight Forwarding

Hands-on customs exposure

Client communication skills

High accuracy and organisation

Tools

CargoWise

Sequoia

Descartes

BluJay

Boxtop

Job description

Overview

Shipping Documentations Controller (Freight Forwarding) - Leeds area

Package: Competitive Salary (DOE) + Company Bonus + Private Healthcare + Pension + Free Gym + Company Benefits

Hours: Set hours (on-site, Leeds area)

Employment Type: Permanent, full-time

The Opportunity

Join a stable, well-respected logistics provider with a loyal customer base and many team members who have been with the company for 15+ years. Following recent acquisition by a global group, the business is growing its international reach and investing in systems and people.

As aShipping Documentations Controller, you will be the front line for accurate shipping documentation and proactive client communication, ensuring every movement runs smoothly from instruction to release.

What You Will Do

• Review and submit Shipping Instructions, ensuring accuracy against commercial documents.
• Classify and submit HS Codes for customs clearance, aligning with correct CPC/procedure and Incoterms.
• Check and confirm Bills of Lading (originals, telex release) against SIs; manage amendments and corrections.
• Liaise with carriers, co-loaders and partners on manifests, releases, demurrage/detention, and ETD/ETA updates.
• Handle customer and client queries by phone and email, providing clear, timely updates and resolutions.
• Maintain precise electronic files and eDocs within CargoWise (or similar TMS), supporting job costing and milestones.
• Uphold compliance standards (CDS processes, port community portals, audit readiness) with meticulous attention to detail.

Why Join

• Stability and progression in a business with 30+ years of success and a supportive, long-serving team.
• Global platform and tools following acquisition by an international group.
• Private healthcare, company bonus, pension, free on-site gym access, and wider company benefits.
• Clear remit, set hours, and a culture that values quality and customer care.

What You Will Bring

• Proven documentation experience within a Freight Forwarding environment (ocean and/or air; road an advantage).
• Hands-on customs exposure (CDS) or strong documentation review skills, including HS classification.
• Working knowledge of CargoWise (eDocs/workflows) is ideal; cross-training considered for strong users of Sequoia, Descartes, BluJay, Boxtop, etc.
• Confident client communication via phone and email; calm, professional and solutions-focused under pressure.
• High accuracy, strong organisation, and the ability to manage volumes to tight cut-offs.
• Right to work in the UK; comfortable commuting to the Leeds area for set on-site hours.

How To Apply

Please send your CV to Karen at Red Recruit Global: [e-mail] or call 01376 503 567 for a confidential chat. Shortlist will focus on strong, genuinely local candidates with relevant freight forwarding documentation experience.