Shipping Customs Clerk

John Good Group; Cardiff; On-site; GBP 23,400 - 28,600; Full time

Benefits offered by this job

25 days annual leave plus bank holidays

Birthday day off work

Free onsite parking

Contributory Pension Scheme

Life Assurance

Health cash plan

YuLife, with virtual GP and EAP

Free Eye Test

Referral Scheme

Long service awards

Employee volunteering and matched charitable donations

Social events

Job summary

John Good Group is seeking a detail-oriented Shipping Customs Clerk in Cardiff. The role includes managing import/export documentation, ensuring customs compliance, and liaising with carriers and customs authorities.

The ideal candidate will have previous experience in shipping or logistics, strong attention to detail, and proficiency in shipping software. The position offers benefits such as 25 days annual leave and a contributory pension scheme.

Qualifications

• Previous experience in shipping, logistics or customs processing preferred.
• Knowledge of import/export regulations and trade documentation.
• Ability to work in a fast-paced environment and meet deadlines.

Responsibilities

• Prepare, review, and submit import and export documentation.
• Ensure compliance with local, national, and international customs regulations.
• Communicate with freight forwarders, customs brokers, and government agencies.

Skills

Attention to detail

Organisational skills

Proficiency in Microsoft Office

Problem-solving abilities

Tools

Shipping software systems

Job description

Job Summary

Circa £26,000 per annum (full time equivalent salary) depending on experience.

Based at our offices in Cardiff.

We are looking for an experienced, detail‑oriented Shipping Customs Clerk to join our growing team at BAY Shipping on a permanent basis. The role involves managing import and export documentation and ensuring compliance with all customs regulations. The ideal candidate will coordinate with freight forwarders, carriers, customs authorities and colleagues to facilitate the timely clearance of goods and maintain accurate records.

Normal working hours are 7.5 hours per day, Monday to Friday, from 8:30am to 5:30pm.

Benefits

• 25 days annual leave plus bank holidays
• Birthday day off work
• Free onsite parking
• Contributory Pension Scheme
• Life Assurance
• Health cash plan
• YuLife, with virtual GP and EAP
• Free Eye Test
• Referral Scheme
• Long service awards, including gifts and increased holiday entitlement
• Employee volunteering and matched charitable donations
• Social events

Location

Our offices are located in Cardiff.

About the company

BAY Shipping is one of the UK’s leading independent port agents. Established in Wales in 1992, with locations throughout the UK, we have a highly skilled team with local knowledge and expertise.

The role

As a Shipping Customs Clerk, you will be responsible for preparing and processing shipping documentation, ensuring compliance with customs regulations, and coordinating with freight carriers and government agencies to facilitate smooth import and export operations.

Key Responsibilities

• Prepare, review, and submit import and export documentation (commercial invoices, packing lists, bills of lading, customs declarations, etc.).
• Ensure shipments comply with local, national, and international trade laws and customs regulations.
• Classify goods, assign correct tariff/HS codes and determine duties, taxes and fees.
• Accurately determine payable duties, VAT, excise and other charges.
• Submit entries electronically and coordinate with customs authorities for clearance.
• Monitor changes in customs laws, trade agreements and tariff schedules.
• Communicate with freight forwarders, customs brokers, carriers, suppliers and government agencies.
• Address delays, documentation discrepancies, inspections and holds.
• Maintain accurate records for auditing and compliance purposes.
• Monitor shipments to ensure timely customs clearance and delivery.

About you

• Previous experience in shipping, logistics or customs processing preferred.
• Knowledge of import/export regulations and trade documentation.
• Strong attention to detail and organisational skills.
• Proficiency in Microsoft Office and shipping software systems.
• Excellent communication and problem‑solving abilities.
• Ability to work in a fast‑paced environment and meet deadlines.
• Ability to work within a small team.

Recruitment Agencies

We prefer to source candidates directly. We have a small preferred supplier list for additional support. Speculative CVs and cold calls to our People Team or Hiring Managers are not accepted.

Diversity

We respect and value difference and seek to create an inclusive workplace that promotes diversity of employees. We believe in an environment where everyone, from any background, has access to opportunities to grow and succeed.

GDPR

John Good Group cares about your privacy and we are committed to processing your personal information in accordance with GDPR Data Privacy Laws. By submitting your CV you agree to your personal data being retained in a secure location for up to 6 months to enable us to match and notify you of suitable opportunities. After this period your information will be destroyed.