Shipping Clerk

Thompson Lift Truck; Birmingham; On-site; GBP 21,000 - 28,000; Full time

Job summary

Thompson Tractor is seeking a Shipping Clerk to fulfill orders accurately and on time. You will pull correct parts from inventory, process orders with minimal supervision, and coordinate deliveries with carriers. This role requires initiative, teamwork, and a customer‑focused mindset.

You will complete area‑specific training, operate a forklift safely, and support trainees as needed. A high school diploma and 1–3 years of shipping experience are preferred.

Qualifications

• High school diploma or the equivalent.
• 1–3 years of shipping experience preferred.
• Experience using PCs and basic typing skills required.
• Effective written, verbal, and telephone communication skills.
• Basic computer and data entry skills.

Responsibilities

• Select and pull correct parts from inventory in the appropriate quantities.
• Accurately process and complete parts orders with minimal supervision.
• Safely operate lift trucks in accordance with company policies and procedures.
• Respond professionally and effectively to customer needs and requests.
• Mentor and support Shipping Clerk Trainees as assigned.
• Deliver parts and packages to designated areas in a timely manner.
• Coordinate pickup and delivery of merchandise with common carriers.
• Perform other duties as assigned by management.

Skills

Written communication

Verbal communication

Telephone communication

Data entry

Education

High school diploma

Tools

Forklift operator certification

Job description

The Shipping Clerk is responsible for fulfilling orders while working both independently and as part of a team. This role requires the ability to complete order fulfillment for both internal and external customers in an accurate and timely manner. The Shipping Clerk is expected to successfully complete all required on‑the‑job training and e‑learning programs. The position requires initiative, a commitment to teamwork, a customer‑focused mindset, and a demonstrated ability to identify and implement efficient solutions.

• Select and pull correct parts from inventory in the appropriate quantities
• Accurately process and complete parts orders with minimal supervision
• Safely operate lift trucks in accordance with company policies and procedures
• Respond professionally and effectively to customer needs and requests
• Mentor and support Shipping Clerk Trainees as assigned
• Deliver parts and packages to designated areas in a timely manner
• Coordinate pickup and delivery of merchandise with common carriers
• Perform other duties as assigned by management

Uphold the Core Values of Safe and Secure, Stronger Together, People of Integrity, and Driven to Serve.

Qualifications

Education

• High school diploma or the equivalent

Experience

• A minimum of 1-3 years of work experience involving shipping related tasks is preferred.
• Experience using personal computers and basic typing skills are required.

Skills and Competencies

• Effective written, verbal, and telephone communication skills
• Basic computer and data entry skills

Job Training Requirements

• Completion of area‑specific parts operations training
• Completion of required OSHA training
• Forklift (lift truck) operator certification
• Completion of all required compliance training

Safety Summary

Working Conditions

Work is typically performed in a Parts Warehouse or Service Department shop environment. This position involves exposure to physical risk and varying weather conditions and may require extended periods of standing and walking on hard surfaces.

Physical Requirements

• Ability to pass pre-employment background check, physical exam (including drug screen), and meet all physical requirements for the position.
• Ability to speak, listen, read, write, and type effectively
• Ability to reach, kneel, grasp, stoop, and perform repetitive motions
• Ability to lift and carry items up to 75 pounds
• Ability to climb on and around heavy equipment
• Exposure to potential tripping, slipping, and falling hazards
• Work in environments with job site‑related hazards
• Ability to work effectively in stressful or high‑pressure situations
• Risk of slipping, tripping, and falling
• Potential for hand injuries
• Exposure to work‑related stress and fatigue
• Risk of injury from operating forklifts and similar equipment
• Potential for back strain from lifting or repetitive movement

Thompson Tractor is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.

Qualifications

Skills

Preferred

Computer Intermediate

Customer Service Advanced

Verbal Communication Advanced

Advanced

Parts Identification Intermediate

Technical Some Knowledge

Time Management Intermediate

Mechanical Some Knowledge

Education

Required

High School or Equivalent or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.