Shift Team Leader

Veolia; Wolverhampton; On-site; GBP 30,000 - 40,000; Full time

Job summary

Veolia is seeking a Team Leader to oversee the MRF facility in Wolverhampton. The role involves ensuring safety, providing customer support, and driving innovation for superior service quality. Candidates should have strong communication skills, relevant certifications, and a commitment to personal development.

Benefits

25 days of annual leave plus bank holidays

Access to company pension scheme

Free physiotherapy service

Discounts on groceries and retailers

Ongoing training and development opportunities

Qualifications

• Previous experience in customer-facing roles.
• Understanding of working time directive regulations.
• Proactive approach to personal development.

Responsibilities

• Operate MRF facility with a focus on safety and customer service.
• Serve as primary contact for service users, providing expert recycling guidance.
• Build and maintain strong team dynamics through effective coaching.

Skills

Communication skills

Interpersonal abilities

Proficiency with CMS Systems

Knowledge of waste hierarchy

IT skills

Education

IOSH Managing Safely certification

NEBOSH certification (desirable)

Job description

Ready to find the right role for you?



Salary: Competitive plus Veolia benefits

Grade: 4.3

Hours: 40 hours per week, Monday to Friday 06:00 till 14:00

Location: 1 Station Road

Four Ashes

Wolverhampton

West Midlands

WV10 7DG



When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone.



As a Team Leader you'll be pushing for innovative solutions to create a more sustainable future for all. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.



What we can offer you;

• 25 days of annual leave plus bank holidays
  
• Access to our company pension scheme
  
• Free physiotherapy service
  
• Discounts on everything from groceries to well known retailers
  
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
  
• Ongoing training and development opportunities, allowing you to reach your full potential
  

What you'll be doing;

• Operate MRF facility with focus on safety and customer service excellence while meeting company objectives
  
• Serve as primary contact for service users, providing expert recycling guidance and customer support
  
• Build and maintain strong team dynamics through effective coaching and mentoring of staff
  
• Demonstrate leadership by upholding organizational values and engaging with stakeholders
  
• Drive innovation to exceed client expectations and deliver superior service quality
  
• Monitor and report KPIs, maintaining high housekeeping standards and clear communication channels
  
• Manage employee performance and attendance through proper documentation and review processes
  
• Ensure compliance with safety policies and legal requirements while leading by example
  

What we're looking for;

• Previous experience in customer-facing roles
  
• Proficiency with CMS Systems
  
• Knowledge and practical understanding of waste hierarchy
  
• Strong communication skills and interpersonal abilities
  
• Competency in IT skills, particularly Google platform
  
• Understanding of working time directive regulations
  
• IOSH Managing Safely certification
  
• NEBOSH certification (desirable) with proactive approach to personal development
  

What's next?



Apply today, so we can make a difference for generations to come.



We're proud to be listed in The Sunday Times Best Places to Work 2024, being named as a Top 10 Very Big Organisation to work for two years in a row! This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia.



We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know.



We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. We are committed to ensuring that all job applicants and members of staff are treated equally, without discrimination because of sex, gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, nationality, ethnic or national origin, religion or belief, disability or age.



We therefore welcome and encourage all candidates who meet the minimum requirements to apply.



If you are successful in securing a new role or promotion within the company, any offer to you may be subject to the acceptance of standardised terms and conditions. These new terms and conditions may differ from your current contract if you have any questions about how this might affect you, please don't hesitate to contact your line manager or the HR team.





Job Posting End Date:

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to be listed in The Sunday Times Best Places to Work 2024, being named as a Top 10 Very Big Organisation to work for two years in a row! This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia.

We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know.

We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. We are committed to ensuring that all job applicants and members of staff are treated equally, without discrimination because of sex, gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, nationality, ethnic or national origin, religion or belief, disability or age.

We therefore welcome and encourage all candidates who meet the minimum requirements to apply.