Shift Supervisor: People Leadership in a Fast-Paced Café

Bubble CiTea; Cardiff; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Career progression

Training & development

Promotion opportunities

Team culture

Staff discounts

Free bubble tea on shift

Brand values you

Job summary

BUBBLE CITEA in Cardiff is looking for a Supervisor to lead daily operations in our fast-paced bubble tea shop. You will manage shift teams, ensure product quality, and uphold customer service standards.

This role offers growth, training, and a welcoming, family-like team culture. You will handle cash, stock, and health and safety compliance while driving sales and promoting our menu and loyalty app.

Qualifications

• Supervisory experience in a fast-paced food or beverage environment.
• A natural leader with a proactive, “can do” attitude.
• Passionate about people, service, and personal development.
• Open to learning and sharing your knowledge with others.
• Flexible with working hours (evenings, weekends, and holidays as needed).
• Reliable, punctual, and ready to make a difference.
• Eligible to work legally in the UK.

Responsibilities

• Handle end-of-day cash-ups and complete finance records accurately
• Support training and development of team members, providing refresher training as needed
• Ensure drinks are prepared to recipe standards, ingredients are correctly cooked, and allergen standards are maintained
• Deliver excellent customer service, promote the menu, offers, and loyalty app, and resolve customer queries
• Maintain store appearance, cleanliness, equipment, and stock organisation
• Open and close the store, oversee operational standards, and delegate tasks effectively
• Monitor stock levels, minimise wastage, and manage delivery partner systems
• Support content creation and social media engagement, including TikTok
• Drive sales to meet store targets
• Ensure compliance with health, safety, and regulatory standards
• Complete the reasonable tasks that assigned by the company

Skills

Supervisory experience

People leadership

Customer service

Flexible hours

Open to learning

Reliability

Job description

BUBBLE CITEA in Cardiff is looking for a Supervisor to lead daily operations in our fast-paced bubble tea shop. You will manage shift teams, ensure product quality, and uphold customer service standards.

This role offers growth, training, and a welcoming, family-like team culture. You will handle cash, stock, and health and safety compliance while driving sales and promoting our menu and loyalty app.