Lead Shift Supervisor - Fast-Paced Café Leader

Bubble CiTea; Cardiff; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

Staff discounts on our amazing drinks

A free bubble tea during every shift

Career progression opportunities

Job summary

Bubble CiTea in Cardiff is hiring a Supervisor to lead a busy store with a friendly team. You will open and close the store, oversee cash handling, and ensure every drink is prepared to recipe standards.

You will train and develop team members, promote the menu, manage stock, handle deliveries, and drive sales while maintaining health and safety standards. This role offers progression opportunities and a supportive, family-like team environment.

Qualifications

• Supervisory experience in a fast-paced food or beverage environment is preferred.
• Able to lead and train team members.
• Focus on service and personal development.

Responsibilities

• Handle end-of-day cash-ups and complete finance records accurately.
• Support training and development of team members, providing refresher training as needed.
• Ensure drinks are prepared to recipe standards, ingredients are correctly cooked, and allergen standards are maintained.
• Deliver excellent customer service, promote the menu, offers, and loyalty app, and resolve customer queries.
• Maintain store appearance, cleanliness, equipment, and stock organisation.
• Open and close the store, oversee operational standards, and delegate tasks effectively.
• Monitor stock levels, minimise wastage, and manage delivery partner systems.
• Support content creation and social media engagement, including TikTok.
• Drive sales to meet store targets.
• Ensure compliance with health, safety, and regulatory standards.
• Complete the reasonable tasks that assigned by the company.

Skills

Supervisory experience

Leadership

Customer service

Job description

Bubble CiTea in Cardiff is hiring a Supervisor to lead a busy store with a friendly team. You will open and close the store, oversee cash handling, and ensure every drink is prepared to recipe standards.

You will train and develop team members, promote the menu, manage stock, handle deliveries, and drive sales while maintaining health and safety standards. This role offers progression opportunities and a supportive, family-like team environment.