Shift Supervisor - Nights

Hawk 3 Talent Solutions; Birmingham; On-site; GBP 28,116 - 34,364; Full time

Benefits offered by this job

Pension at 5%

Life assurance 2.5x

Cycle to work scheme

Long-service awards

GEM awards

Option to purchase additional annualLE

Job summary

Hawk 3 Talent Solutions seeks a Shift Supervisor - Nights to oversee cleaning and waste operations across the area, ensuring exceptional service to clients. You will manage staff, schedule overtime, and maintain strict safety standards in a night shift environment.

You will drive process improvements, support HSQE functions, and ensure regulatory compliance while delivering high-quality, on-time services to clients in a multinational facilities management context.

Qualifications

• Proven experience of supervising staff.
• Knowledge of Health and Safety regulations and legislation.
• Computer literacy and competency with standard software.
• Ability to handle customer queries and complaints effectively.
• Good problem-solving skills and proactive approach.

Responsibilities

• Supervise and plan cleaning and waste activities with the customer to ensure timely delivery of services.
• Supervise resources to ensure efficient operation as teams and individuals.
• Ensure required cleaning and waste activities are delivered per schedule.
• Carry out Quality and Health and Safety audits and address non-conformances.
• Train staff on safety aspects, RAMS compliance, and schedule adherence.
• Monitor holiday allocation, attendance, and timekeeping; enforce company policies as required.
• Apply HR processes for grievances and disciplinary actions while maintaining confidentiality.

Skills

Supervisory experience

Health and safety knowledge

Computer literacy

Customer query handling

Problem solving

Job description

Job Title

Shift Supervisor - Nights

Salary

£28,400 plus 10% Shift Allowance plus overtime

Hours of Work

20:45 pm - 06:30 am, Monday - Thursday.

Benefits

• Pension at 5%
• 2.5x life assurance
• Company cycle to work scheme (subject to completion of probationary period)
• Long-service awards
• Going the Extra Mile (GEM) awards
• Opportunity to purchase additional annual leave, up to a maximum of one week
• Access to 'MyChoices' benefits and rewards portal
• Enhanced sick pay scheme
• Employee Assistance Programme

Opportunity

To join an established & successful, multinational Commercial & Industrial facilities management business, providing its customers with the entire facility life cycle, from planning, installation, and automation to the operation of the facility and buildings.

Role Purpose

The Supervisor will be responsible for overseeing the everyday operations of all industrial Cleaning and Waste requirements across the area. You will ensure that the team remains highly motivated and that clients receive the best possible service.

You will also be responsible for improving, implementing, and maintaining processes and procedures, and will be a pivotal team player in ensuring Health and Safety standards are upheld by working together with HSQE support functions.

Responsibilities

• Supervise and plan the cleaning and waste activities in conjunction with the customer, including establishing overtime requirements, in order to provide the timely delivery of services that meet and exceed requirements.
• Supervise resources to ensure efficient working both as teams and as individuals.
• Ensure that the required cleaning and waste activities are delivered as and when required by the relevant schedule.
• Carry out Quality and Health and Safety audits and address any non-conformances identified.
• Ensure that staff being supervised are thoroughly trained in all safety aspects relating to their job, that they are working to the RAMS specific to the task being carried out, and that they are signed-for as per schedule and to manage your HSQE responsibilities.
• Monitor and record the holiday allocation, attendance, absenteeism, and timekeeping of the staff being supervised, ensuring Company policy and procedures are applied where required and the timely completion of RTWs.
• Understand and correctly apply Company HR processes for dealing with grievance and disciplinary situations, seeking support from management when appropriate, and above all always maintaining confidentiality.

Qualifications, Skills and Experience

• Proven experience of supervising staff
• Knowledge of Health and Safety regulations and legislation
• Computer literate
• Effectively handling customer queries and complaints
• Problem solving aptitude