Shift Supervisor — Lead Teams, Own Ops & Guest Experience

KFC UK&I; Derry/Londonderry; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Free chicken & chips every shift

Gym discounts

Wellbeing support

200+ high street perks & cashback

Quarterly bonus

Job summary

KFC UK&I is looking for a hands-on leader to join our team and own the day-to-day operations. You’ll drive performance, shape the guest experience, and keep the restaurant running smoothly while building a welcoming atmosphere.

You’ll train and coach crew, own KPIs, manage rosters and stock, and ensure compliance. We hire people, not just staff, and you’ll help create a place where guests and colleagues feel at home.

Qualifications

• You've helped manage teams before and know how to bring out the best in others.
• You understand people, build strong teams, handle tough conversations and ensure everyone feels valued.
• You keep operations running—efficient, clean, compliant—even in hectic times.

Responsibilities

• Support like a leader, take ownership of the restaurant, drive performance and keep the vibe alive.
• Train, coach and motivate your crew to meet and exceed standards.
• Own your KPIs, support the team, and ensure each shift delivers what’s expected.
• Stay on top of admin—from rosters to stock—so behind-the-scenes work is solid.
• Make every guest feel special and turn first-time visitors into regulars.

Skills

People management

Team leadership

Performance driven

Operational excellence

Job description

KFC UK&I is looking for a hands-on leader to join our team and own the day-to-day operations. You’ll drive performance, shape the guest experience, and keep the restaurant running smoothly while building a welcoming atmosphere.

You’ll train and coach crew, own KPIs, manage rosters and stock, and ensure compliance. We hire people, not just staff, and you’ll help create a place where guests and colleagues feel at home.