Shift Supervisor

Mitchells & Butlers PLC; York and North Yorkshire; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Pension

28 days holiday

Brand discounts

Free shares

Wagestream

Employee helpline

Job summary

Mitchells & Butlers PLC is seeking a Shift Supervisor for O'Neill's York to welcome guests and lead a team focused on high‑quality service. You’ll train staff, ensure standards are met, and help guests enjoy their visit in a lively, welcoming atmosphere.

The role involves hosting, leading shifts, and modelling best practices for service, cleanliness, and safety. A friendly, outgoing leader with strong teamwork will thrive here.

Qualifications

• Experience delivering high standard guest service.
• Ability to train and develop team members.
• Strong leadership and communication skills.

Responsibilities

• Oversee day-to-day operations on shift as host and leader.
• Lead and coach the team to deliver great service.
• Maintain cleanliness and safety standards on site.

Skills

Guest service

Team leadership

Staff training

Job description

No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you!

As Shift Supervisor at O'Neill's York, you’ll give a warm welcome to everyone who visits. With a passion for great service and training great people, you’ll lead a team that keeps our guests coming back for more.

Join us at O'Neill's. From breakfast to big nights out, our teams are the local legends. The atmosphere is electric, the food hearty, and the Guinness always flowing. So, if you’re up for the craic, we want to hear from you.

WHAT’S IN IT FOR ME?

• Flexible shifts - to fit around you.
• Love dining out? You'll love it even more with a massive 33% discount across all our brands. Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered.
• 20% discount off all of our brands for friends and family.
• Wagestream – a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
• Never a dull moment – fun, laughs and lifelong friends!
• Team Socials – work hard, play hard!

On top of this, as part of Mitchells & Butlers you will receive a pension; 28 days paid holiday; high‑street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you.

WHAT WILL I BE DOING? AS SHIFT SUPERVISOR YOU’LL…

• Be part of the day-to-day running of the site: acting as a host, serving guests and confidently lead your team
• Be a shift leader
• Be a role model for your teams, helping with their training
• Maintain high standards of cleanliness and safety

At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.